Sales Operations Analyst

Profile

Sales Operations Analyst
at Vonage
Spain
Vonage Sales Mission:
We strive to innovate and enhance our customers' ability to communicate within today's digital,cloud and real-time business environment. Our sales team is composed of highly-motivated,energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.
Why this job matters:
As
Commission and Compensation Analyst
, ​your primary responsibilities include management of sales compensation plans, monthly and quarterly commissions calculations, quota assignment tracking and management, reports and analytics, and addressing commissions payout related questions. The Sales Compensation Analyst will provide support for the worldwide sales teams and develop continuous improvement initiatives of sales compensation systems. You will help with end to end commission process and provide real time information to various stakeholders in a timely and accurate manner. This position will report to the Global Sales Operations Head of Sales Compensation and will foster close working relationships with internal stakeholders to contribute to the sales organization’s efficient operation and success.
If this sounds like you, continue reading below…
What you will do:
Monthly/quarterly calculation and accurate payment for all sales commissions and other sales incentive plans
Work with accounting and payroll to ensure accurate commissions accrual and payments
Support ongoing maintenance of Xactly systems, set up compensation plans, credit mapping rules, and accelerators for all sales associates.
Adapting Xactly for plan changes and enhancements during the plan year.
Resolving operational accuracy issues that are identified within the sales compensation data sources (BI, Tableau, Zuora, Finance)
Help streamline, automate, and improve end-to-end commission processes
Administer draw, MBO, commission bonus, and SPIFF payouts
Model commissions expense and help establish SPIFFs as necessary
Work closely with HR and Sales Operations to process new hires, terminations, transfers, and retroactive changes for commission purposes
Monitor new hire and termination data and update internal systems accordingly
Track compensation plan results and analyze sales compensation plan effectiveness in achieving business goals/strategy
Assist with monthly and quarterly analyses to measure compensation plan performance including variance to budget, correlation between result and payouts by individual contributor and manager
Regularly interact with all levels of management to assist in addressing compensation issues and developing and implementing effective solutions
Design and manage global sales incentive programs.
Ensure all new sales commission and sales incentive programs are effectively implemented and communicated to all necessary parties
Develop and deliver training for HR business partners, talent acquisition staff, and sales leadership of key mechanics and calculation process to ensure they can effectively communicate the sales commission details to candidates and employees
Provide guidance and training to sales teams on commission plan structures, reports, policy, and other relevant processes
Handle questions from the field on compensation calculations
Research and diplomatically resolve commission-related inquiries from the Sales teams
Identify patterns and common reasons for commission disputes to improve dispute process and incentive system adoption with Sales Operations collaboration
Work with Sales team to ensure quota and commissions adjustments are applied correctly and timely
Manage reporting environment of historical compensation payouts
Support management reviews with accurate, up-to-date performance metrics from the compensation management activities
Work with internal/external auditors on an on-going basis for SOX commission process and testing
Help develop and improve documentation, and support strong internal controls
Assist with auditing the monthly commission payout to ensure accurate payment for commissionable reps
Maintain an up to date view of the sales team as a whole as well as maintain the direct and overlay hierarchies to ensure accurate crediting
Assist with the yearly Quota Setting exercise for all regions and commissionable Sales team members.
What You will Bring:
Demonstrated proficiency managing analytically rigorous initiatives
Problem solving and analytical skills with the ability to drive change
Ability to work independently, within teams, and cross-functionally with excellent communication skills (written, verbal, presentation)
Outstanding attention to detail and sense of project ownership
Advanced MS Excel skills to support data modeling and financial analysis
Knowledge of finance and accounting principles
Highly organized with the ability to manage multiple projects on a tight deadline
Focused on getting commissions payments accurate and willing to dig in deep to help solve and answer questions
Able to work with highly confidential information with discretion
Provide world-class customer service to our Sales organization and internal customers
High energy and contagious enthusiasm. Positive and have a can-do attitude
What is in it for you:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
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