Technical Onboarding Engineer

Profile

See yourself at Twilio
Join the team as our next Technical Onboarding Engineer.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
Twilio is searching for a Onboarding Engineer to join the Customer Onboarding Services Team in our Professional Services Organization. You will partner with our Technical Onboarding Managers to help our customers successfully implement a wide range of Twilio’s products. The person in this role has the ability to build technical relationships by learning about our customer’s business and operational requirements. . Reporting to the Onboarding Engineering Manager, this position is critical to the success of new Twilio customers.
Responsibilities
In this role, you’ll:
Understand customer requirements and communicate the technical and business value of solving customer communication needs using Twilio product features
Develop customized demos, presentations, and proof-of-concepts to demonstrate Twilio’s value to the customer
Be willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
Know what customers need to come first and what to escalate and when
Set our customer’s up for success by not only teaching others ‘how to fish’ but how to fish at scale
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
4 years demonstrated sales/support experience with SaaS software solutions
API development/consulting experience
Excellent communication, persuasion and presentation skills, both written and oral
Excellent troubleshooting and problem solving skills
Experience with implementing and managing SMTP, DNS and email infrastructure
Experience with web based ecosystem and technology stacks as well as understanding of object oriented programming
Understanding of JavaScript, HTML and cURL
Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
Keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals
Location
This role will be US
remote or based in our Denver Office.
Approximately
5-10% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for,
please consider other open positions
(Location dependent information)
Colorado applicants:
The estimated pay range for this role, based in Colorado, is
$74,560 - $102,520
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

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