RxEducation Specialty Manager

Profile

Description

The Manager, Specialty Consumer Engagement oversees the enrollment, education, engagement, and activation duties specific to our Specialty Pharmacy line of business regardless of segment, and for product where warranted. The Manager, Specialty Consumer Engagement works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

Responsibilities

The Manager, Specialty Consumer Engagement contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

The Manager, Specialty Consumer Engagement role will help create and drive the growth strategy linked to a new clinical education model. They will own the operational success of year over year incremental specialty growth, create a path to success of the payer agnostic model, and own the collaboration of Specialty consumer engagement with other Specialty operational teams. With the team evolving it will be very important of identifying and developing continued talent within the leadership team, also being able to lead and manage, call center associates, pharmacy technicians, and pharmacists within one team. The team will be approximately 45 associates with the potential to grow to 60 in the coming years

Required Qualifications


Bachelor's Degree or 5 years Customer Service Management experience
3 or more years of operational experience in Specialty Pharmacy
3 or more years of management experience in Specialty Pharmacy
3 or more years of sales experience
Prior demonstrated experience with process improvement or process design and implementation
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Progressive work experience in the Health Insurance industry including Specialty Pharmacy Operations
Demonstrated sales and account management experience


Additional Information

Scheduled Weekly Hours

40

Company info

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