Outbound Customer Account Manager - September 19th Start Date - CO Only

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for supporting **MEMBERS ONLY**SIGN UP NOW***. Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities


Retain business customers through outbound cold calling existing accounts, utilizing solution-based selling and account management.

Make outbound calls to accounts to achieve sales quota metrics through upgrading customer services.

Prepare sales documentation, activity reports and forecasts, as required.

Create proposals for customers related to the proposed solution and new sales opportunities.

Develop customer relationships through regular customer contact via telephone and email.

Drive both sales growth and account retention by introducing various products and services available through **MEMBERS ONLY**SIGN UP NOW***. Business.

Effectively and accurately document conversations, including contact information, into client management system.

Work with customers to minimize down-grading or leaving **MEMBERS ONLY**SIGN UP NOW***..

Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Additional Requirements:


Demonstrates the ability to work independently with little or no supervision

In a virtual environment, **MEMBERS ONLY**SIGN UP NOW***. requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router

Must have home office space in your home (See Home Office Requirements below)

External candidates must reside within 90 minutes of Centennial, CO or Houston, TX; internal candidates may reside anywhere in the West Division footprint

Home Office Requirements:

Have a quiet work area in a location that provides privacy from other people, activities and noise

Have a steady work surface

Have a comfortable chair

Adequate lighting

Fast and reliable internet service. If you live within the **MEMBERS ONLY**SIGN UP NOW***. footprint, this is largely covered as part of your employee benefits.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - SellingCrossing.com