Tech Communications Field Tech Install amp Repair

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COMMUNICATIONS TECH (Field Technician, Install & Repair)Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.General Duties Duties include, but are not limited to, the following:Driving: FrequentTravel: ModerateInstall and maintain inside wire for residential/business broadband (HSI/Video) service.Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers.Install an array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House).Requires the ability to use and understand automated Dispatch equipment (i.e. hand-held terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment.Must be able to adapt to changes in the business to include; advances in technology, new skills and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Frontier products and services during each customer contact.Communicate effectively and accurately on customer issues to eliminate repeat trouble calls.Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner.Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.Read and interpret Outside Plant drawings.Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer.Effectively use Frontier’s internal programs and dispatch program to complete assignments.Support install and repair company products and services.Fully understand and adhere to the 5-Step Peace of Mind Service Process.Responsible for promoting and selling the company’s products and services and participate in the company’s sales referral programs during their working hours.Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively. Qualifications:High School Diploma or equivalentExperience in telecommunications installation and maintenanceBasic keyboard and software skillsMust complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwearMust complete company provided training and demonstrate ability to complete full installsAbility to work independently and desire to work ‘face-to-face’ with customerAbility to work outdoors in adverse weather conditions and in isolated or confined spacesValid driver’s license and satisfactory driving record; CDL preferredMust be available for flexible scheduling, holidays, after hours and call-outsTESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policyPhysical Requirements:Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.Tools and Equipment Used:Cable LocatorHand ToolsHand Held TerminalVarious Test Equipment4 Tel Test SystemLaptop ComputerSplicing Equipment

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