Senior Manager Deal Desk

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Twilio Flex is growing rapidly and is looking for an accomplished and action oriented Sr. Manager, Deal Desk to be a key operational leader within the Flex Business Operations team to launch and manage a Deal Desk. The Sr. Manager, Deal Desk will take a hands-on approach to establishing and enforcing best practices aimed to increase deal efficiency and effectiveness of deal reviews with early checkpoints, actionable escalations, and valuable feedback loops between GTM and Development teams that also help to inform the product roadmap.
Who:
Twilio is looking for a Sr. Manager, Deal Desk who lives the Twilio Magic and has proven success building a Deal Desk by a pragmatic, consultative, and service oriented, consultative approach to measuring fast moving strategic priorities, surfacing opportunities, and driving operational maturity.
7 years of relevant experience in Sales or Business Operations, Sales Enablement, or Finance.
5 years driving operational improvements in a Deal Desk or Sales Operations in a high growth B2B SaaS environment.
5 years of relevant experience in business analysis, BI analytics, or Tableau design and reporting.
Demonstrated skills for developing standard operating procedures, processes, policies, and nurturing a culture that strives for continuous improvement.
Seasoned in contracts administration: reviewing standard and complex contracts, analyzing and assessing risk, and resolving contract conflicts
Proven project management ability that demonstrates organizational and problem-solving skills that lead to a successful conclusion.
Exceptional ability to multitask, prioritize, and apply sound judgment to provide solutions with a pragmatic approach.
Outstanding verbal and written communication.
Strong interpersonal skills with the ability to influence without authority (both horizontally and vertically).
CPQ Proficiency preferred
Bachelor’s degree or equivalent experience required
What:
As a Sr. Manager, Deal Desk, you will live the Twilio Magic values:
DRAW THE OWL: Recommend and drive impactful solutions that accelerate deal velocity
BE AN OWNER: Build and enforce best practices aimed to increase deal efficiency and effectiveness of deal reviews
WRITE IT DOWN: Establish and document scalable and repeatable processes and best practices.
BE INCLUSIVE: Develop a deep understanding of the needs and challenges of cross functional teams in Development, GTM, Support, Finance and other cross functional teams to deliver actionable solutions.
RUTHLESSLY PRIORITIZE: Use your extensive experience to plan and drive what gets done in what order.
NO SHENANIGANS: Navigate complex decisions that require striking the right balance between business growth and risk mitigation objectives.
WEAR THE CUSTOMER’S SHOES: Be a true partner, and recommend solutions that ultimately maximize the value realized by Twilio’s customers.
EMPOWER OTHERS: Focus consistently on solutions. Listen and action upon stakeholders cues that support a culture of continuous improvement
Why?
The Flex product is central to Twilio's vision to serve the developer community. It is the contact center platform of the future, enabling customers to have a fully customizable contact center solution. Flex is Twilio’s flagship application product built on top of Twilio’s communication primitives. We serve both enterprise customers, partners and the developers that work to customize their Flex solution.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be remote and attached to our NY hub. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks
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