Account Manager - Masergy

Profile

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Job Summary

Masergy UK is looking for an Account Manager for its strategic accounts. You will manage the retention and expansion of Masergy's existing account base through building and maintaining strategic relationships with key stakeholders and users through proactive outreach, quality business reviews, and strategic advising by aligning the relevant Masergy resources with the customers' needs and initiatives. You will also drive strong Net Promoter Scores, increased cross sell and up sell, as well as optimal renewals at time of term expiration through proactive management and care of assigned book of business.

Job Description

To be successful in this role, you will:


Act as the primary point of contact for assigned strategic accounts with existing customers billing greater than $50k MRR and coordinate internal teams to service customer need.

Meet all assigned sales revenue and base growth targets, while developing the upselling and cross selling the pipeline in your territory.

Utilize direct and channel networks to increase footprint within the install base.

Prepare, present, coordinate, and lead Quality Business Reviews with customers to ensure they maximize their investment and relationship with Masergy.

Proactively outreach to existing customers and ensure customers are educated on Masergy's entire value proposition across different products and services.

Develop and maintain detailed account plans including relationship maps.

Work with Sales Engineers and lead technical discovery and design; pricing, Contract Admin, Sales Leadership and Finance to create and gain approval on sales quotes and proposals.

Coordination with support, implementation, accounting for customer inquiries and issues.

Be amenable to travel overnight up to 50%


Required skills, experience, abilities, and knowledge:


More than (5) years enterprise account management experience selling $50k MRR deals

Proven track record of managing a large or strategic base of accounts

Proficient in using a sales CRM, MS Office (Word, Excel, PowerPoint), GoogleSuite, SalesForce, sales processes and basic reporting

Strong attention to detail and ability to create exceptional customer support and internal/external working relationships

Excellent verbal and written communication skills since you will create technical presentations and learn from partner or client discussions to advance the sales process

Exercises judgement within defined procedures and practices to determine appropriate action

Strong strategic and tactical planning skills

Energetic, personable and responsive

Willingness to learn technology and be able to educate our customers

Independent self-starter with the ability to work independently and as a team member

Ability to influence stakeholders through relationship building and presentations

Demonstrated ability to prioritize, balance, and self-manage multiple simultaneous projects and activities

Demonstrated performance in prior roles with outstanding execution, problem solving skills, resourcefulness, and creativity


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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