Service Manager

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Service Manager
The Service Manager leads technicians who install, repair and maintain heating and air conditioning systems for the entire company Service, Special Projects and Main Construction . This manager routinely works directly with the service and start up technicians, directs the dispatch of personnel to ensure customer satisfaction while meeting the division departmental goals and objectives. Presenting himself/herself as a senior company representative, the Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements. This position requires an excellent ability to multi-task, organize, prioritize and provide excellent customer service, conflict resolution, training, and strong leadership skills.
JOB DUTIES INCLUDE:
Manages dispatch with schedules, directs and provides technical support for all HVAC technicians to meet service demands and customers expectations
Recruits, interviews, hires and trains all HVAC technicians as required to meet workload demands, and the division or customer expectations and requirements
Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
Reviews technicians work to ensure quality meets established division standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
Responsible for HVAC technicians performance appraisals, reviews and for setting improvement goals per company requirements
Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
Develops and monitors budgets, goals and objectives to insure departmental profitability
Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
Reviews and approved all quoted job sent in by the office staff
Ensures that all company/division policies are being followed by all HVAC technicians
Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
Work with other departmental managers to meet company and departmental goals and objectives
Other tasks and responsibilities as required to maintain efficient department operations as assigned by the General Manager
REQUIRED ABILITY/SKILL:
Excellent customer service and sales skills
Five years HVAC Management related experience
Experience working within union agreements
Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
Strong leadership skills to enhance team productivity and standards of work produced
Excellent verbal and written communication skills; and strong conflict management skills
Detail oriented and highly organized with the ability to handle multiple tasks and assignments
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others
Valid driver s license with a clean driving record and background
Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
EDUCATION REQUIREMENTS
Bachelor s degree Administration or equivalent experience a plus but not required
Five years HVAC Management related experience; or an equivalent combination of education and experience
JOB SCHEDULE:
Full-time; Monday through Friday
SALARY:
Depending on experience
WORK LOCATION:
Sacramento, CA
WHY SHOULD YOU APPLY:
Our Growing Division is looking for influencers to shape and grow with the company. Enjoy providing solutions, collaboration with peers, customers and vendors. Intrigued in the learning of new market segments and business styles that use our services. Our leaders provide support for success at every position feeding a team atmosphere of entire success. We work every day to support our customers and their goals, our success in our individual contribution. At 100% not only feeds my family and supports our vacations but all those around me (LMC Team). We need you to continue this effort as we grow. We look forward to meeting you.
EMPLOYEE BENEFITS:
In addition to a competitive salary, LMC offers medical, dental, and life insurance. We have a 401(k) retirement plan that includes an employer match. Along with paid holidays, we offer a vacation plan and sick leave. We also offer a Section 125 Cafeteria Plan.
Please visit our website at ****to find out more about our projects and company culture.
LMC is proud to be an Equal Employment Opportunity employer.
ID#:
1107509314
Location:
Sacramento, CA, 95820, USA
Type:
Construction, Mining & Trades
Company:****
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