Retail Sales Floor Lead - Full Time

Profile

The Sales Floor Lead helps maintain a profitable store that offers an elevated customer experience. You will work with all members of the Retail Store team to maintain customer service standards You will help with all aspects of order management, inventory accuracy and visual merchandising needs, all while ensuring the store hits metrics for sales and profitability.u00A0ESSENTIAL DUTIES & RESPONSIBILITIES:u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Place sales orders, process returns, and set up exchangesu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Support customers by helping them select relevant products or answer gear questionsu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Close the retail store at designated time and complete associated closing responsibilitiesu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Help uphold coaching and feedback provided to the team by managementu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Set example to retail store gearheads by providing exemplary customer serviceu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Ensures the retail store is open and ready to receive customers at designated operational houru00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Ability to identify order and inventory issues, and seek the right solutionu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Cycle count to maintain the highest level of inventory accuracyu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Maintain cash drawer, spreadsheet and bank depositsu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Assist management with onboarding new staffu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Maintain, organize, and identify inventory needs for floor and window displaysu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Assist in store inventory change over process and help the visual merchandiser maintain floor set.QUALIFICATIONS, SKILLS & ABILITIES:u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Knowledge of the gear we sellu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Proficient with Computers and Software productsu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Strong ability to multitasku00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Excellent verbal and written communication skills for multiple audiences including employees and customersu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Ability to prioritize and manage conflicting demandsu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0Working knowledge of MS Office productsPHYSICAL DEMANDSu2022 Stand, walk, sit for extended periods. u2022 Speak and listen to others in person and over the phone. u2022 Use keyboard and read from computer screen and reports. u2022 Lift up to 15lbs. Team lift up to 70ABOUT **MEMBERS ONLY**SIGN UP NOW***.Seek it. Find it. Send it. We help customers seek the perfect gear for their **MEMBERS ONLY**SIGN UP NOW***., find their awe, and send it their way. Through our five brandsu2014**MEMBERS ONLY**SIGN UP NOW***., Competitive Cyclist, MotoSport, Bergfreunde, and Steep&Cheapu2014we give our customers the gear, knowledge, and inspiration they need to chase lifeu2019s greatest moments. We foster local outdoor communities around the locations of our expanding number of retail stores, and weu2019re actively creating a more inclusive and equitable outdoors for all through our Diversity, Equity & Inclusion initiatives.Weu2019re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we curate the best assortment of premium gear and apparel, a premium shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational and informative content.We take growth and personal fulfillment seriously. For our employeesu2014aka, our Herdu2014this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like an exceptional gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office.u00A0When you join the **MEMBERS ONLY**SIGN UP NOW***. Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skintrack laps are the norm, MTB rides are our lunch break, and youu2019ll regularly find coworkers hitting the trail together post-work. Benefits are competitive and include medical, dental, vision, and disability & life insurance, paid parental leave, 401(k) matching, Flexible Spending or Health Savings Account.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.u00A0 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Thanks for exploring our careers! For your time and effort, use promo code CAREERS22 for 15% off full-price items in your cart. Some exclusions apply.#LI-EP1

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