OEM Key Account Manager - EU

Profile

, Germany

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

November 16, 2021

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

Mobility is Shell’s largest customer-facing business, serving over 30m customers per day through 500,000 service champions in over 44,000 sites across 70 countries, and the #1 Mobility business in the world. Still, we are on a significant and ambitious growth journey to double the business and thrive through the energy transition. Achieving our ambitions will mean keeping customers at the heart of our business and treating every interaction as a chance to deliver on our purpose of making life’s journeys better. Mobility’s Global Marketing Team are passionate about Shell’s customers and creating long-term business value - whether it is developing and sustaining innovative CVPs based on customer insights, creating marketing-leading pricing strategies, delivering best-in-class communications, loyalty programmes, & operational excellence, or leading in the digital & data space, the Global Marketing Team works hand-in-hand with local teams to drive synergies and innovation.

The Global E-Mobility team within Global Mobility Products is responsible for delivering a world class CVP in e-mobility, that drives demand to help Shell achieve its ambition of being the leading player in on-the-go EV charging globally and thrive in the Energy transition. The team plays a central role in business case development for our investments, leveraging the Shell Recharge brand and drawing on customer insights to help predict and then drive underlying utilization, ensuring Shell’s world class investment case in our EV assets globally. The team is also tasked with looking at the fastest, safest, and most convenient ways to serve our customers, which means helping challenge Retail to grow its EV charging footprint beyond the forecourt. To this end, we bring a strong external focus, looking at partnerships and alliances that can enhance our CVP, and help Shell Recharge be the preferred brand for our B2C and B2B customers.

Dimensions

OEMs (traditional and emerging) play an increasingly important role in the world of e-mobility and as Shell Mobility grows its offer in e-mobility, OEM partnerships will play an important role the growth of the Shell Recharge network and customer experience, across both digital and physical dimensions.

Non-exhaustive list of OEMs you could engage with in the role include VW/Audi/Porsche, Daimler, BMW, Stellantis, Renault, JLR, Volvo

What’s the role?

Your main responsibility will be to develop strong partnerships with global OEM accounts and represent Shell Mobility’s various lines of business, to make Shell the OEMs mobility partner of choice. Furthermore, you will manage internal alignment between other parts of the Shell business interfacing with OEMs, including, hydrogen, lubricants, and our renewables & energies solutions business.

Key Deliverables


Create a compelling B2B2C offer that includes e-mobility and loyalty solutions. The offer should create value for our partners & end-customer and help Shell capture value.
Make Shell the partner of choice for OEMs to develop Energy Transition Plan, to decarbonise and build demand for Shell’s Mobility solutions.
Drive e-mobility Shell branded offer and negotiate favourable commercial terms that ‘value’ the Shell network and the uniqueness of the Shell CVP.
Develop & test new forms of partnerships & alliances with OEMs to enhance Shell Recharge CVP (business model innovation).
Build and manage relationships with senior OEMs stakeholders incl. facilitating discussions up to C-suite level for Mobility related areas.
Deliver OEM strategic account plan integrated with other COBs and aligned with relevant Mobility teams.
Deliver account targets as per OEM strategic account plan.
Manage trade-offs between different (potential) partnerships into a partnership ecosystem that creates sustainable value
Build close relationship with the local and global team within Mobility, and relevant interfaces with the wider Shell organisation to develop and deliver industry-leading CVPs and customer-care and services
Externally represent Shell as thought-leader in the future of energy and mobility


What we need from you?

We’d want to hear from individuals who have the following:


Must have legal authorization to work in the EU on a full-time basis for anyone other than current employer.
Preferably has a Bachelor’s degree.
Extensive experience in Sales or business development roles in B2B or Mobility with preference for an additional competence in Marketing or Network or Fleet Solutions
Professional and additional experience in E-Mobility and/or power value chain an advantage
Experience in at least one area of where Shell can technically differentiate (e.g., Digital) is desired
Ability to collaborate with some of the largest organisation in the world, at the forefront of the Energy Transition in a rapidly evolving business.
Customer centric mindset – always putting our customers first and at the heart of any CVP or OEM opportunity we develop
Project management skills – Being able to lead and drive work across multiple workstreams to ensure the successful delivery of an opportunity across its lifecycle
Learner Mindset – eagerness to develop and sell new propositions, working collaboratively with customers and stakeholders to deliver optimal solutions
Engage and Inspire – ability to mobilise the wider Shell organisation to deliver
Creative thinking – drawing on interdisciplinary thinking and an outward mindset to help ideate and innovate, helping Shell ensure it’s CVP is at the forefront of e-mobility customer needs
Strong commercial acumen – being able to understand where the value lies and how to originate and structure opportunities accordingly in what is a new and at times complex world
Excellent communication and stakeholder management skills - able to work cross discipline internally and comfortable managing external counterparties as well
Track record of delivery – this space is new, and nascent. Hurdles are frequent. A ‘can-do’ attitude, passion for achievement, as well as the energy transition, is important.
Comfortable with ambiguity – similarly, the path to success is not always clear. There is a need to be able to operate without clear processes or procedure at times, often in turn helping develop guidance and best practice for what good looks like.
Ability to grow Trust in Shell and its capabilities
This role is remote based and can be located in any major EU hubs for the right candidate.


COMPANY DESCRIPTION

At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefited from our industry-leading career development programme and unrivaled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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