Field Sales Tech

Profile

SUMMARY OF POSITION:
• Provides prompt, hands-on technical services to our Field Sales community. Primary function is to provide IS support to Field Sales users, related to their laptops, iPads, iPhones, Blackberry and printers
. Schedule their PC replacements and build/Rebuild the PCs of the New Hire Orientation class each month. Support other IS teams on all projetcs which effect these remote users. Modify the Active Directory
accounts for any changes in the Field Sales organization. Organizes and maintains Field Sales Depot room and setup area.
ESSENTIAL FUNCTIONS:
• Perform diagnostics on PC hardware failures and resolve any problems with software applications
• Work closely with Helpdesk Support Technicians on company-wide hardware and software rollouts
• Assist in inventory database maintenance
• Service and ship any sales laptops sent in for repair, maintenance or upgrade according to EUS standards
• Maintain service levels while minimizing end user downtime with prompt response and turnaround
DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS:
• Other duties as assigned with or without accommodation.
• Collect and organize physical inventory
• Maintains clean and orderly environment in Setup room area
• Act on all warranty service including arranging onsite service or ordering replacement parts or systems
• Provide advanced phone support for both onsite and remote users
a. needs to be extremely professional and experienced in Field Sales support and has modified Active Directory accounts.
b. Need to be very organized and able to communicate well
c. Documentation skills are very important
d. Must have experience. No training available.
Kristin Porter
White Collar Technologies
630 Selvaggio Dr Ste 330
Nazareth, PA 18064
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Company info

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