Customer Success Director

Profile

Customer Success Director
at Healthgrades
Madison, Wisconsin
Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. In this consultative sales role as a Customer Success Director
this individual will effectively leverage and strengthen existing client relationships while building new relations with client executive teams (C-Suite), Quality, Marketing, Physician Relations, Physicians and other relevant influencers & decision makers. Whether our clients want to build brand awareness, acquire new patients, manage a population or drive loyalty – we have consumer and patient engagement solutions to help meet their business objectives.
What you will do:
This individual will be responsible for sustainable and measurable client value with resulting retention and revenue growth via a consultative approach to:
Creative and strategic problem solving at accounts
Develop the strategies needed to help clients make informed decision through a consultative sales approach
Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships
Build relationships and establish rapport with key decision makers including Marketing, Population Health, IT, Strategy, Clinical and C-Suite members within assigned client base
Develop and pitch client proposals and opportunities
Meet quarterly annual sales and retention goals
Work closely with internal teams to identify key strategies to maximize impact of client campaigns
Developing and executing individualized plans focused on business impact and competitive differentiation
Effectively blends the need to be a brand champion, a data expert, and a client consultant in order to maximize territory sales
Educating relevant stakeholders surrounding the comparative benefits, effective use, and deployment of HG’s scaled integrated digital/online marketing strategies and solutions
Increasing customer satisfaction, visibility, and client endorsement regarding the measurable results and tangible value of HG’s programs among key client stakeholders
This role will also provide strategic guidance in the areas of patient acquisition and retention, market development, digital marketing, quality transparency including benchmarking & measurement, competitive differentiation and physician relations strategies
Be a Customer Consultant. Analyze the customer’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with customers for greater efficiency, optimization and ROI.
Prioritize and surface issues to Managers that may lead to client attrition risk
Be a Project Manager (even without the certification) to coordinate and influence internal and external teams to resolve escalated client issues.
Get curious, be proactive, investigate, create solutions, adapt, iterate, learn!
What you will bring:
Self-starter thriving on a high level of independent work
5 years of advertising and software client success and sales preferred
Familiarity working with complex health systems or large enterprise customers
Experience selling into Brands or Advertising Agencies is a plus
Ability to maximize sales calls and efficiently manage travel budgets
Microsoft Office (PowerPoint, Excel, Word)
Familiar with digital marketing metrics and reporting and Salesforce
Strong presentation, negotiation and consultative selling skills
Experience selling advertising and promotion programs to marketers
The ability to deftly navigate difficult customer conversations
Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Purpose-Driven Business – we help people make more confident healthcare decisions
Changing the Game – dynamic, employee-focused culture with career advancement opportunities
Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives
Robust Perks – generous PTO, inclusive healthcare, learning & development programs, 401k contributions, tuition repayment, family planning resources & more!

Company info

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