Enterprise Account Manager GEM

Profile

: MetroNet has an immediate opening for an energetic; Enterprise Account Manager – GEM!
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
What is in it for you?
Competitive total compensation package 80% of Medical premiums paid for by company Company paid Disability and Life insurance 401(k) company match and 100% vested on day 1 Discounted MetroNet service in our serviceable area Flexible schedule Locally owned, friendly, fun atmosphere
Job Summary:
MetroNet’s Enterprise Account Manager - GEM is responsible for customer client upsell, retention, renewals, and client satisfaction for all MetroNet GEM and/or Enterprise customers, as assigned.
What you will be doing:
Drive client upsells, retention, renewals, and client satisfaction for MetroNet GEM customers and Enterprise customers, as assigned. Responsible for achieving an annual quota through a mix of current customer upsells and new sales, as per the Rules of Engagement. Proactively contact and provide a touch point to each identified GEM/Enterprise customer, a minimum of one time per quarter. Develop relationships with each identified GEM/Enterprise customer. Attain new revenue through upgrades to current GEM/Enterprise customers. Sell MetroNet services to new Enterprise and/or GEM customers, as needed and as directed and as per the Rules of Engagement. Responsible for building relationships with all current E-Rate customers, as assigned. Responsible for re-signing all E-Rate customers, as assigned, to new term agreements while maximizing revenue and term length. Communicate all planned maintenances/outage to selected GEM, Enterprise, and large 24/7/365 Business Customers. Act as a liaison between customer and MetroNet Engineering/Voice OPS/NOC departments to communicate key details and timelines of any planned maintenances. As needed, act as a liaison between customer and MetroNet internal departments (i.e. Project Management) for newly signed GEM customers going through the install process. Example: Large Retirement Community Assisted Living bulk customer. Build and maintain strong, long lasting customer relationships. Document lessons learned and implement improved best practices. Other duties as assigned.
What You Need For This Position:
Bachelor’s degree preferred Five or more years of B2B sales and account management experience selling and supporting Internet, Wide Area Network, Voice, and video customers. Excellent listening, communication, and presentation skills Proven ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. Proven ability to juggle multiple account management projects at a time, while maintain sharp attention to detail. Proficiency with MS Office Suite. Proficiency with Salesforce CRM. Experience with E-Rate program. Ability to adapt to change. Ability to work in a dynamic fast paced environment. Ability to work well under pressure with deadlines. Aptitude to translate technical information to customers. Ability to work independently and remotely as a ‘self-starter’.
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
To apply go to ****MetroNet is an Equal Opportunity Employer. Posted 4/1/22.

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