Community Director

Profile

About **MEMBERS ONLY**SIGN UP NOW***.:
**MEMBERS ONLY**SIGN UP NOW***. is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. **MEMBERS ONLY**SIGN UP NOW***. opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 10 locations across Utah, California, Colorado and Idaho with plans of rapid expansion throughout the U.S. **MEMBERS ONLY**SIGN UP NOW***. is pioneering the future of hybrid work within the niche of flex office in the broader commercial real estate sector.
Our Core Values:
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Role Summary:
A Community Director is focused on accelerating growth within the **MEMBERS ONLY**SIGN UP NOW***. Community by leading the onsite Community Management team.
Goals and Objectives:
Creation of a collaborative environment amongst our members through events and personal introductions
Ensuring that the building is fully operational, and processes are run efficiently and effectively
Achieve quarterly financial KPIs and revenue targets by driving sales/occupancy and controlling operating expenses
Driving growth and promotion of **MEMBERS ONLY**SIGN UP NOW***.-provided service offerings
Maintaining company standards and expectations
Managing building and member-experience KPIs set by Executive and Management Team(s)
Major
Responsibilities:
Community Management
Manage all building operations and communicate with operations team to Manage all building operations and communicate with operations team to ensure highest level of member satisfaction
Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
Solve member-related issues to ensure a cohesive community and manage member expectations
Meet with members to resolve issues, process member terminations and other issues of complexity
Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets
Proactively gather data on members business goals and identify both **MEMBERS ONLY**SIGN UP NOW***. and member services that could help members achieve their commercial objectives
Seek opportunities to engage members to discover and discuss members objectives; i.e., using member service request as an opportunity to learn more about member, members business and any other needs member may have
Design and implement rules, guidelines and best practices for the community to optimize member experience
Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
Exercise discretion in guiding prospective members, including possible gatekeeping where a business or member may not be in the interests of the broader community
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership where warranted
Explain **MEMBERS ONLY**SIGN UP NOW***. policies and procedures to members, including but not limited to a) membership agreement, b) House Rules and c) billing procedures.
Business Development
Take responsibility for sales and community dynamics
Conduct tours when necessary
Lead tours for VIPs and guests of **MEMBERS ONLY**SIGN UP NOW***. Members
Engage in the broader communities by attending events and networking with local start-ups and organizations
Manage and maintain relationships with vendors and landlords
Building Management
Make recommendations about any repairs, maintenance, or updates required in your building
Analyze tickets by area to identify and resolve issues presented; i.e., insufficient cleaning staff, repeated IT-related failures, malfunctioning conference room equipment, etc.
Set priorities using ticket data and clearly communicate adjustments to team
Produce comprehensive quality control reports that allow all stakeholders to improve member experience
Review all member documentation to ensure the data is updated and accurate
Supervise move-ins and move-outs for quality experience
Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
Manage community expenses
Know and be able to implement member safety plans, i.e. fire and emergency plans
Personnel Management
Manage team members to reach sales goals and execute on their objectives as an individual and a team
Develop and manage weekly work plans of direct reports
Lead professional development within team
Conduct weekly one-on-one meetings and weekly team meetings
Oversee and keep team up to date with process changes
Oversee team including performance management reviews
Requirements
College graduate with a four-year degree (preferred, but not essential)
Customer service and sales experience required
Familiarity with the Coworking and Hospitality Industry considered a plus
Project management and business operations experience required
Must have strong verbal and written communication skills
Cold-outreach experience a plus
Experience managing a team of more than two people
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-
awareness, work ethic, and empathy
Passion and understanding for entrepreneurial communities
Passion and understanding for **MEMBERS ONLY**SIGN UP NOW***.s mission and values
Benefits
Supplemented Medical, Dental and Vision health benefits.
Flexible PTO
10 paid federal holidays
Access to all member perks and discounts (per location)
**MEMBERS ONLY**SIGN UP NOW***.

Company info

Sign Up Now - SellingCrossing.com