Sales Support - Outbound Sales

Profile

Job Overview
**MEMBERS ONLY**SIGN UP NOW***. have partnered with an innovative Ecommerce company and seeking a Sales Support/Outbound Sales Rep. This is an exciting opportunity to join a company with a strong foothold within the US and European markets, the go-to company for business process outsourcing solutions and needs.
Fully remote role - US Hours
This position requires your own laptop/desktop that you can work from. Hours 2PM - 10PM
Responsibilities:
Analyze customer's needs based on purchases and offer appropriate promotions on bulk purchase offers.
Utilize leads based on customer's purchase history to offer products the customer may be low on stock on.
Use questions to cross-sell products that would complement the customer's needs and/or find products that would enhance the customer's experience with the current product they are using.
Manage customers through lead generation, pipeline management, organization, effective communication, and strong listening skills.
Respond efficiently and accurately to callers, suggest appropriate products based on clients' needs, and ensure that clients feel supported and valued.
Conduct outbound calls based on generated leads from the system to promote, sell, upsell, cross-sell products.
Call on prospective clients based on generated leads to increase potential opportunities for increased sales, based on customers' interests or prior purchases.
Ensure that all placed orders are complete and maximize every opportunity on inbound calls to upsell and cross sell relevant products.
Handle non voice accounts via SMS, emails/tickets and follow up with sales leads. inquiries.
Understand and strive to meet or exceed call centre and sales targets, while providing great experience to the client/caller.
Acquire product knowledge to be able to sell, upsell, and/or cross sell products as per customer needs.
Create, maintain and update a database of customers with complete information and emails to improve operational efficiency and function, reporting all details to supervisors.
Take part in training and other learning opportunities to expand knowledge of the company products, offers, and operational knowledge.
Build lasting relationships with clients and other call centre team members based on trust and reliability.
Utilize, maintain and continuously improve various sales and communication techniques, knowledge of products/services/programming/prices/promotions, and technical skills.
Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.
Provide suggestions to help develop sales pitches to sell, upsell and cross-sell products.
Reinforce product benefits and knowledge while building relationships with customers to advise them to reorder or purchase additional products based on their needs.
Additional Requirements:
● At least 1 - 2 years of outbound sales call centre experience
● Excellent spoken English (ideally first language) as client base is primarily USA
● Excellent phone etiquette and excellent verbal, written, and interpersonal skills
● Ability to organize and prioritize work
● Patient and warm professionalism
● Perseverance and sales endurance
● Retention: 1 year (Preferred)
● Customer Service: 1 year (Required)
● Cold calling: 1 year (Preferred)
● High school or equivalent (Required)
Employment Type: Full Time
Hours: 2 pm - 10 pm Irish time (may vary as operations work on a shift rota), weekends off are not guaranteed
Location: Remote
Ireland:
€25,560 per annum monthly commissions 5-7%
Benefits
● Health insurance with Laya after successful completion of 6 months service

Company info

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