Global Sales Development Operations Manager

Profile

Global Sales Development Operations Manager
at Vonage
Los Angeles, CA | Remote
Vonage Mission
We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters
As a Global Sales Development Operations Manager, you:
Drive & continually strengthen cross-department collaboration between Sales, SDR, Marketing & DG
Align & organize teams to create increased awareness and precision of inbound and outbound campaigns
Bring a higher level success of support, planning & execution of pre/post process internal & 3rd party Regional Events process
Stay up to date on current events both internally & externally and plan/react when needed/appropriate
Create a strong & formal feedback loop process for internal partnerships
Partner with SAO Training team/Product Marketing team for ongoing SDR team product knowledge/education/updates
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What You'll Do
Own & update weekly global SDR team focus calendar
Create & own virtual Marketing Event Calendar
Host a Bi-Monthly Outreach Meeting for Sales, Marketing, SDR leadership to connect to review upcoming events, Marketing campaigns & Crunchbase campaign plans/efforts
Create & be the point of contact for “Leavers” process (necessary processes for when a team member leaves the org/team)
Work with local SDR, sales & Marketing teams for awareness of what’s going on with DG/marketing efforts
Host Outbound checkpoints with marketing counterparts
Monitor BI & take action when rates/ratios start to dip in metrics
Work with global SDR outbound leaders, SDR management & Dept leader to initiate spiffs & special projects wherever/whenever appropriate/needed
Connect global sales leadership regularly to provide & receive direct feedback of SDR Marketing activity
Point of contact for SDR Marketing event coordination organization/ setup/ strategies
Responsible for creation of Pre/Post internal external events plan
Create SLA for internal & 3rd parties to set event expectations & timing
Schedule Pre & Post connects for SDR Marketing teams
Outreach sequence & content creation
Notify SDRs when Post-Event Outreach sequences are ready as well as provide Lead List to reps for immediate response
Meeting with & rolling out to corresponding geographic SDR team members
Create reporting for tight connection of pre/post event SDR team results to Campaigns
Outreach
Cleanup
Lead Content creation
Monitor BI inbound results for each region and take action when needed

MQLs declining
MQL:Appt declines
Inbound appt creation declines
Inbound appt:Opp declines
Weekly global new non responded to mql check in with SDRs and SDR mgrs
What's In It For You
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Company info

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