Client Advisor-Comml Card

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:,ActualValueFromSolar:null},{QuestionName:What Youu0027ll Do,AnswerValue:Role will align to a geographic banking territory and/or Account Executive (AE)/Card Sales Officer (CSO) in support of Tier 2 and Tier 3 Commercial Card Program Clients and Program Administrators. Deliver the Unparalleled Customer Experience through multiple contact channels including phone, email, and in person by working with the Commercial Banking Officer, Account Executive, Card Sales Officer, Program Administrator or Company Contact. Specific duties include: u003cbr/u003e-Function as a subject matter expert and point of contact for Program Administrators, Company Contacts and internal Business Partners to provide consultation, research, and solutions for complex card program inquiries, issues and escalations to appropriate resolution. u003cbr/u003e-Track client issues u0026 resolution, work with appropriate resources to ensure follow up and satisfaction of client or business partner. u003cbr/u003e-Provide proactive communication with clients and internal business partners regarding all components of client experience and set proper expectations. u003cbr/u003e-Provide training and education to Clients and Business Partners on all program tools and best practices as needed through multiple communication channels including in person. u003cbr/u003e-Participate in identification of process improvement and program growth opportunities through root cause analysis and program review. u003cbr/u003e-Work with clients and internal resources to implement process improvements and develop strategic program solutions for clients. u003cbr/u003e-Complete complex administrative requests such as creating card strategies, account modifications, expense management best practices, and other card program maintenance. u003cbr/u003e-Work with AE/CSO to develop program reviews and delivery of periodic materials to assist in program growth and development including training, and best practice knowledge sharing. u003cbr/u003e-Adapt and learn changes to systems tools, changes to programs, updates, and internal communications including compliance and policy and procedure changes as needed. u003cbr/u003e-Complete special projects and any other duties as assigned.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition Number,AnswerValue:12109BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:At UMB,AnswerValue:We strive to deliver u003ciu003etheu003c/iu003e unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity! u003cbru003eu003cbru003eWhat youu0027ll get: u003cbru003eu003cbu003eUnique Benefit Programs : u003c/bu003e We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!u003cbru003eu003cbu003eProfessional Development: u003c/bu003eWe provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.u003cbru003eu003cbu003eCommunity Involvement:u003c/bu003e Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.u003cbru003eu003cbu003eCulture of Diversity and Inclusion: u003c/bu003eWe are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas. u003cbru003eu003cbru003ePlease visit us at u003ca href=****target=_blank\u003ecareers.umb.comu003c/au003e to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.,VerityZone:formtext38,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Work Schedule,AnswerValue:Monday-Friday: 9:00am-6:00pm,VerityZone:formtext12,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Division Name,AnswerValue:TM, Card, and Bank Product ,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Kansas City,VerityZone:formtext13,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Preferred Requirements,AnswerValue:-At least 1 year Commercial Card Program Management experience,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Client Advisor-Comml Card,VerityZone:formtext29,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Address,AnswerValue:928 Grand Blvd,VerityZone:formtext31,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Shift,AnswerValue:Full Time ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:MO,VerityZone:formtext28,QuestionType:text,ActualValueFromSolar:null},{QuestionName:In this Role, You will Need,AnswerValue:-Demonstrates attention to detail, strong team player, take end-to-end ownership, drive for results in support of growing the business, focus on the clientu003cbru003e-Complex problem solving and ability to translate client needs u003cbru003e-Proactive follow through on issues for resolutionu003cbru003e-Strong written and verbal communication skillsu003cbru003e-Ability to identify and solve routine technical and end user system tools issuesu003cbru003e-Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail u003cbru003e-Excellent interpersonal skillsu003cbru003e-Demonstrate ability to communicate with multiple levels of leadership and lines of business effectively and professionally,VerityZone:formtext33,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Who You Are,AnswerValue:-Bachelors Degree or equivalent relevant experienceu003cbru003e-2 years of credit card program or financial services experience; 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