Key Account Manager

Profile

Key Account Manager
at **MEMBERS ONLY**SIGN UP NOW***.
Sydney, New South Wales, Australia
**MEMBERS ONLY**SIGN UP NOW***. is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At **MEMBERS ONLY**SIGN UP NOW***., we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future of the web, and we want you to be a part of it.
We are seeking a results-oriented Key Account Manager
responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within **MEMBERS ONLY**SIGN UP NOW***. creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.
This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.
Summary:
Maintain account retention while providing outstanding customer service and developing client relationships
Identify and close new opportunities within existing customer base
Create and execute on a territory plan to drive customer retention and upsell opportunities
Exceed monthly/quarterly growth and renewal goals
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database as appropriate
Proactively drive accounts with minimal over sight
Ability to balance multiple systems and administration at once
Job Requirements:
Minimum of 5 years working in an account management role providing tech solutions to large enterprises
Strong leadership, teamwork, communication & cross-group collaboration skills
Must be able to proactively drive accounts with minimal over sight from sales or senior management
Consistent track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
Has owned & exceeded a Quota
Incredibly detail oriented, ability to balance multiple priorities.
Ability to perform in a fast paced environment
MS Office knowledge including Word, Excel, and PowerPoint
Experience with Salesforce.com and other CRM tools
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

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