Business Operations Specialist

Profile

Are you a business specialist that thrives in a challenging, energetic, and fast-paced environment? If so, DSI could be a great fit for you! DSI is a sales enablement company with an immediate career opportunity for a motivated individual to fill one of our key roles as a Business Operations Specialist.
As a Business Operations Specialist, you will draw business insights from data through complex analysis, mining, and visualization. Additionally, as a professional well-versed in internal operations, you will facilitate virtual meetings for various teams, ensure that company data is available and reviewed by key stakeholders, build reports and supporting programs to improve the company's performance metrics and be engaged to support daily activities which enable operational excellence and optimization.
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether its mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Key Responsibilities
Monitor, analyze, and interpret data related to your assigned business channel
Create interactive data visualizations that allow the business leaders to adjust quickly to performance and trends
Identify ways to improve customer experience with process enhancements
Collaborate with team members to track initiatives and provide campaign-based results
Present and deliver valuable insights and findings to business leaders
Identify changes in business and prove/disprove underlying reasons for change using analysis
Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems
Analyze and track KPIs by partner and campaign
Review order entry metrics and track compliance
Identify and define new process improvement opportunities
Build dashboards to aid the internal team in managing partner accounts and to be shared externally with partners
Requirements
Bachelors degree preferably in business, finance, economics, math, marketing, or equivalent combination of education and experience
3-5 years of relevant experience
Previous experience with data visualization tools
Previous experience in the wireless or telecommunications industry a plus
Previous experience in retail sales a plus
Previous experience in call center operations a plus
MUST be proficient in Excel (VLOOKUP and PivotTable)
Strong technical skills and creative thinking to solve problems and make real-time decisions
Passion for detail and ability to complete complex tasks
Action orientated - must show initiative, problem solve, and investigate
Ability to work independently while also being a strong team player
Client-focused with a high degree of professionalism, motivation, and initiative
Effective verbal and written communication skills
Openness to adapt and receive feedback from both management and partners
Benefits
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
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