Program Manager Sales and Service

Profile

Program Manager (Sales and Service)
Fort Collins, CO
Project
The IT Program Manager, Sales and Service will plan, design, coordinate, collaborate and design all IT activities for a
specific business group. Provide direction and support for IT solutions that enhance mission-critical business operations and
enable the goals of the corporation. Provide the highest levels of customer service to a specific AEI functional area by
conducting business process improvement, IT business solution definition, and then program management to deliver the
solution on time and on budget.
Tasks
Responsibilities:
# Drive business process improvement and measurable business value
# Create the strategic roadmap for the operational area supported and IT
# Formulate creative ideas and quick win as well as long term solutions for the business to drive profitability
# Formulate and deploy tactical plans for business solutions delivery in support of the business strategy and tactical plan
# Plan, collaborate and report on the IT requirements for the assigned business group or solution area
# Define and communicate SOW#s and project plans/milestones and resource allocation to the VP of the Operations
area supported
# Develop business case justifications and cost/benefit analyses for IT spending and initiatives
# Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and
procurement efforts
# Budget preparation for projects and the strategic roadmap
Requirements
Experience & Qualifications:
# At least five years of experience as a Project Manager, and at least two within an SAP environment
# Must have good understanding of Customer Relationship Management (CRM) business processes
# Must have exposure to SAP SD , SAP SM and Salesforce.com or Astea Systems
# Proven ability to drive business process improvements and measurable value to the business
# Proven ability to leverage Scrum and iterative development methods for accelerated deliver of ROI
# Ability to complete large scale projects and architectural designs for specific solution sets
# Ability to define problems, collect data, establish facts and draw valid conclusions
# Ability to lead design solution sessions
# Ability to document, communicate and influence design solutions
# Ability to communicate effectively within a team and with peers outside of the team
# Ability to communicate effectively with customers
# Ability to adapt to changing priorities, meet deadlines and work well under pressure
# Ability to manage time
# Ability to lead a design team and manage the deliverables
Narinder Singh | AGS TEK
****
****
Company Overview
find more jobs with this company

Company info

Sign Up Now - SellingCrossing.com