Account Manager SMB

Profile

About Procare
Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.
**MEMBERS ONLY**SIGN UP NOW***. is the #1 name in childcare software used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.
We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.
A little about the role
The SMB Account Manager will help supports small (1-2 locations) childcare organizations from post-acquisition through successful onboarding/installation. This person is extremely customer focused and will be the point-of-contact for all needs of the customer post adoption, including the successful outcome of new customer software installation, ensuring awareness of additional Procare Support offerings. This person will provide excellent customer service and builds a positive relationship with our SMB customers.
What you will do
Be the relationship manager and lead contact for all clients within an assigned territory
Communicate product enhancements and service performance with clients to ensure adoption and satisfaction
Coordinate client training to educate users and optimize the utilization and effectiveness of Procare's products and services
Achieve established performance and sales expectations.
Own overall relationship with assigned clients, including: New sales, increasing adoption, ensuring client retention and satisfaction
Establish a trusted/strategic advisor relationship with each client and key personnel to drive continued value of our products and services
Develop, prepare, and nurture the customer for advocacy and reference-ability
Work with clients to establish critical goals, define KPIs and aid the client in achieving those goals through Procare products and services
Facilitate client satisfaction surveys and reviews
Advocate client needs/issues cross-departmentally, manage and resolve disputes and lead communications
Liaising with internal departments and key client personnel to ensure needs are fulfilled effectively primary point of contact for Support, Billing, Product, Development
Conduct business reviews with clients to ensure satisfaction with products and services
Participate in regularly scheduled client meetings to build and maintain relationships with existing accounts
Consistent and comprehensive documentation including updates to CRM and accounting systems with all activity/opportunity/correspondence for maximum visibility and transparency across the organization
Lead special projects for clients as needed.
Handle upgrade requests and ensure customers are using the full extent of Procare products.
Requirements
Our Ideal Candidate Will Have
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Salesforce, CRM experience
Procare software or other Center Management System experience a plus
Accounting background a plus
Excellent verbal and written communication skills
Excellent organizational and documentation skills with attention to detail
Strong relationship management skills
Strong analytical and innovative problem-solving skills
Strong time management skills with proven history of working in a fast paced environment
Proficient with Microsoft Office Suite or related software
Minimum 1-3 years in an account management role that includes maintaining the customer relationship
Self-motivated, enthusiastic, and positive personality required
Benefits
Why Procare?
Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
HSA option with employer contributions of $50/month
Vacation time, holidays, sick days, volunteer & personal days
401K Plan with employer match and immediate vesting
Medical, Dependent Care, and Transportation FSA Plans
Paid Parental Leave
Company paid Short and Long-Term disability and Life Insurance
RTD EcoPass for all Denver employees
Tuition Reimbursement up to $2,000/year and continued Professional Development
Free access to our Employee Assistance Program with 24/7 live support
Casual workplace environment
Some meals provided
Voluntary Pet Insurance
Prime downtown location close to restaurants and entertainment
Promote from within- excellent career paths
Salary
$50k-60k Incentives
Location
This position can be based in any of our Procare offices. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be willing and able to work from our Denver office a few days a week.
**MEMBERS ONLY**SIGN UP NOW***.

Company info

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