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Job Details

Manager Commissions Operations

Posted on
May 16, 2023

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See yourself at Twilio
Join the team as our next Manager, Commissions operations
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
We are seeking a skilled Sales Compensation Operations Manager to join our team. You will lead a team of Sales Compensation professionals and manage the administration of sales compensation plans, including commission calculations, validation, accruals, plan modeling, and dispute resolution.
Responsibilities
In this role, you’ll:
Contribute to the development and improvement of systems as a functional and operational stakeholder, ensuring their alignment with our day-to-day operations and prioritization of operational efficiency enhancements
Responsible for the ongoing assessment and refinement of operational processes and best practices in support of sales compensation operations
Develop and maintain sales compensation operational policies and procedures, ensuring that they are updated as necessary and compliant with complementing sales operations, finance, HR, and payroll policy
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
3 years of experience in sales compensation management or a related role
Experience in defining and operationalizing sales compensation policy
1 years of team leadership experience
Expert Microsoft Excel user with strong analytical skills
Experience administering sales compensation via Xactly or similar platforms
Solid project, program and people management skills
Experience and ability to effectively define and execute against ad hoc and recurring validation procedures
Excellence in constructive and collaborative dispute and conflict management
Ability to define, aggregate, and analyze metrics to assess performance drivers
Demonstrated proficiency in structuring complex problems, developing solutions, and crafting recommendations into easily digestible messages, communications, and
executive presentations
Strong interpersonal and communication (written and verbal) skills
Desired:
5 years of experience in sales compensation management or a related role
Experience in fast growing Software company
Experience with Salesforce and Google Docs
Experience supporting global sales organizations
Location
This role will be remote and based in the USA.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****,600
This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio is proud to be an equal opportunity employer.
Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ****

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