Manager Sales Support amp Deployment Retail

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for managing the team that executes the deployment and sustainment of sales support, enablement, and operations initiatives. Assists in creating, driving, sustaining, and reinforcing the plans to build engagement throughout the various stages of sales initiatives, including deployment, adoption, sustainment, and improvement plans. Develops the knowledge to serve as subject matter expert for areas impacting the Sales experience and acts as trainer for direct reports.Prepares deployment specialists to coach colleagues in order to improve knowledge and ability to enable higher adoption and usage while accelerating speed to productivity when launching new initiatives. Creates the success metrics, feedback channels, and systems for ongoing sustainment per program. Provides visibility, reports, updates, and recommendations to senior leaders to meet expected program results. Provides on-going training, development, and support to team for their continued growth and advancement.May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Core Responsibilities:


Manage, develop, and coach a team of deployment specialists, developing strategic framework for the department.

Foster a culture of inclusion and innovation to drive greater success in program deployment.

Collaborate cross-functionally with leadership teams to develop, coordinate, and implement best-in-class practices for deployment and execution of sales support, enablement, and operations initiatives.

Create scalable and repeatable processes and systems for teams to effectively identify gaps and barriers to success in the planning, implementation, and execution of deployment initiatives.

Partner with team to develop and implement mitigation tactics to overcome barriers, obstacles, and gaps; serve as the point of escalation to assist in removing critical barriers with senior leadership.

Define and offer alternatives and options in navigating through initiatives and challenges.

Serve as the subject matter expert (SME) as it relates to tools, sales processes, and Company products to train deployment team and develop them to be SMEs.

Serve as a liaison for sales channels to ensure specific content and performance enhancement programs are created and delivered

Create the success metrics, feedback channels, and systems for ongoing sustainment per program.

Proactively and frequently evaluate team and initiative performance with sharp focus on driving success metrics and KPI's.

Provide visibility, reports, updates, and recommendations to senior leaders to meet expected program results.

Execute on the reinforcement techniques provided in learning experiences such as leader-supported coaching plans, focus groups, and team huddles.

Facilitates content delivery to leaders and sales associates

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

Travel may be required approximately 30% of the time


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - SellingCrossing.com