Sales Support Specialist REMOTE

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Four Hands, a leader in lifestyle home furnishings, is looking to hire a Sales Support Specialist in our Austin, TX, headquarters. This position will partner with Account Executives to build and grow our customer relationships. A strong candidate will be a team oriented self-starter that wants to help us achieve the next level. This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company.If you have an eye for fashion, a passion for excellence and want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you. Four Hands is a highly progressive company with great culture and awesome benefits and we are looking to add to our record breaking team!IN THIS ROLEMaintain a complete understanding of the customer base in the specified category/ geographical area of focusMaintain a complete understanding of all pricing levels, order minimums and reorders for all customersMaintain a complete understanding of shipping proceduresDisplay a thorough understanding of order processing from quote to shipmentProvide solid customer claim/issue resolution skillsMonitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficienciesDetermine customer service requirements by maintaining consistent contact with customers and Account Executive; analyzing information and providing solutionsMaintain and improve customer service quality, by resolving problems, identifying customer service trends, evaluating processes to determine system/process improvements and implementing changeMaximize customer operational performance by providing resources and technical adviceCoordinate new product implementation; presentations, training materials, and product information as neededCross train within the Sales Support department/Sales team as requested/neededTravel to trade show as needed, supporting the Sales team with order processingDevelop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as neededThis role will require traveling to Headquarters (Austin, TX) at least 4 times a year. Uphold our Core Values and be a valuable member of the Four Hands TeamOther duties as assigned by ManagementTHE IDEAL PERSONThis role requires individuals who are fully vaccinated against COVID-19 as a condition of employment. Vaccination verification will be required by date of hire. 2 years of customer service experienceBachelor's Degree strongly preferredProficient in Microsoft Office with an emphasis on Outlook and ExcelAbility to multitask effectively and efficiently and stay organized and focused in a fast-paced environmentExhibit a friendly and helpful manner and be able to work well with others in a team environmentExcellent organizational skillsAbility to make decisions and work independentlyActive and engaged listener, with the ability to clearly and concisely communicate with various audiencesPowered by JazzHRCOj4lKMqDRby Jobble

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