Sales Operations Manager

Profile

The Business

Client and sales management is one of the key priorities of the company moving forward. Driven by our client vision “To enable our clients to make the best decisions and implement the right solutions to manage their risk and people, driving superior results in an increasingly connected world”, the focus of client/sales management is to translate this vision into an all pervasive organizational capability and competency to achieve our business goals. We are currently in the process of driving a best in class sales management architecture within the region in Asia and sales operations will play a key role in the fruition of our client/sales management objectives.

Responsibilities

The primary responsibility of the Sales Ops colleague is to enable and optimize the sales process, pipeline management in the assigned CRM system, follow up and track the implementation of the country market/sales plan, sales analysis, enable sales training & customer experience program, support the Client Relationship Directors (CRDs) and Lead Relationship Managers (LRMs) on their sales operations activities, organize account planning sessions and drive opportunity escalation office amongst others. Collaborative engagement with various teams in the LoBs and marketing would be critical for success. The overall objective of this role is to assist the client facing community and the country leader in achieving the sales goals and set-up a platform for best in class sales management within the organization. The key responsibilities would therefore include


Drive the sales reporting & tracking and provide inputs to the country leader, the LoB leaders and other key stakeholders
Drive pipeline management by ensuring the update of the pipeline in the CRM system(s), analyse the strength of the pipeline and point our action items as required
Support the CRDs and especially LRMs in taking cross-LoB opportunities to their clients which may inter alia include administrative support and internal co-ordination
Drive the implementation of the country market and sales plan by following up the team members, provide administrative support and highlight any concerns/red flag as appropriate
Ensure that the key opportunities are being followed-up on
Track the progress of key client facing initiative in the country and highlight any red flags as appropriate
Enable the sales process (includes assessing, designing, or implementing sales processes) in seamless and provide inputs to make the process more efficient and productive
Enable and support the launch and implementation of client facing events & programs
Work with the business analyst lead to provide further sales and pipeline analytics and intelligence


The Requirements


Five to seven years in a sales operations or sales support role in a B2B environment preferably within professional services industry
Understanding of CRM tools especially Microsoft Dynamics and ability to effectively utilize tools to monitor performance and effectiveness of lead generation
Good analytical and presentation skills
Experience of working in a sales environment with significant focus on strategic sales
Demonstrated experience in driving and leading sales enablement with proven results
High level of business acumen
Ability to influence key stakeholders (internal and external) via formal and informal channels
Ability to coordinate teams across different segments and geographies
Team-oriented and collaborative and able to work independently and as part of a virtual team
Must be organized, detail oriented and ability to multi-task in a fast paced matrix environment

Company info

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