Associate Manager Customer Service Macon GA

Profile

SUMMARY: This position serves as a key customer partner and provides leadership to the Tyson Foods Customer Service team in programs and logistics initiatives. They will assume responsibility of the Customer Service Associate Specialist roles as direct reports within their respective customer base. They will provide leadership of the Tyson Foods Customer Service team in programs and logistics initiatives for respective direct reports and customers they support. They will direct the execution of the Customer Service team in the area of inventory management inventory availability truck capacity warehouse capacity code date management and overall logistic problem resolution. The Associate Manager Customer Service will also play the lead role in interviewing reviewing and the career growth and development of their reports.

FULL DESCRIPTION: Responsible for development evaluation and implementation of Supply Chain efficiencies and initiatives with Customer based on collaboration with Distribution and Customer Sales Team; ensure team manages customer orders for proper temperature class requirements current active products and proper ship and delivery dates; gain alignment from customers on efficient delivery strategies both Customer Pick Up and Tyson delivered. Works with team to find workable solutions to eliminate invalid deductions and clearing of valid deductions with OS D department and deduction analysts and management of entire order to cash cycle; leads strategies to create strong relationships with key customer contacts through daily interaction with buyers and by coordinating and conducting customer visits on a regular basis; informs customers of Tyson Foods Policy i.e. consolidation of brand ordering terms proper product sourcing. Expert in supply chain to support the Tyson Foods business and is expected to share that expertise to develop innovative solutions to causal drivers that impact forecast accuracy and improved fill rate; interpret high volumes of complex data and review Key Performance Indicators to develop plans for improvement; identify research and plan for issue resolution to include forecast changes and policy profile corrections for submission to customers. Responsible for achieving Tyson Foods customer service goals; provide leadership to Customer Service Associate Specialist roles while focusing on goals relating to Supply Chain Sales Support and Customer Collaboration; responsible for management of direct reports including performance reviews and advisement on development plans.

REQUIREMENTS:

EDUCATION: BS or BA degree perferable subject areas include Logistics Operations Management or related field or equivalent work experience

EXPERIENCE: 4 plus years experience in customer collaboration sales marketing supply chain logistics manufacturing continuous improvement or closely related function preferred. Consumer packaged industry experience preferred.

COMPUTER SKILLS: SAP; ORP preferred ; Proficient with MS Office applications required

COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills; Managerial presence communication interpersonal and leadership skills with a strong potential to be promoted to higher levels of responsibility.

SPECIAL SKILLS: Leadership - Demonstrate ability to lead empower and grow a team; Partnering - Create maintain and strengthen collaborative relationships and teamwork amongst internal external and cross functional partners

SUPERVISORY: 4 - 6 direct reports Customer Service Associate Specialist

TRAVEL: The position requires domestic travel for customer meetings sales meetings and regional customer service team visits. Normal travel is approximately 6-8 times per year

This position will sit in MACON, GEORGIA. This position is not remote.

Work Shift:

1ST SHIFT (United States of America)

When completing a Tyson Foods employment application, be sure to complete all tasks listed on the candidate home page. If not, you will see a message that there are 1 or more task(s) that require attention. Applicants for hourly production positions must complete the task to provide additional information to be considered from employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (****applicant notification.pdf) .

Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.

At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!

We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.

We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.

To learn more about our culture, please read Our Purpose (****.

**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please **** for further assistance.

Company info

Sign Up Now - SellingCrossing.com