Account Manager

Profile

, Hong Kong

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

September 5, 2022

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

What's the role

To maintain and develop existing customer relationship in line with account plans, explore and identify new business opportunities through active pipeline management, aiming to grow the business profitably in target market segments.

Your accountabilities include the following:


Plan, perform and achieve sales targets including volume, margin & credit.
Develop, update and implement the Account Plan covering Products, Services, Contracts, Prices and Credit Terms for customers
Maintain customer relationships and facilitate multiple level contacts within customer organization to achieve superior customer satisfaction level.
Co-ordinate with internal supports including Marketing, Finance, Customer Operations, Technical, Engineering, LSC to respond to customer/market requirements.
Develop sales proposals, presentations and sales contracts negotiation, in co-ordination with Pricing, Marketing, Customer Operations, Finance, Legal where applicable
Collaborate with marketing to effectively implement marketing initiatives for customer value proposition deliveries.
Work closely with Marketing and Technical teams to identify Cross Sell, Up Sell and non-oil biz opportunities
Work closely with customer operation team to manage customer set-up, amendments, pricing and rebates in a timely manner
Provide regular updates to the Sales Coordinator to ensure accurate forecasts are in place for both existing and new business
Monitor market/competitive environment and collect relevant market intelligence for strategic response where applicable.
Conduct credit appraisals for new and existing accounts and manage customer payment issues in line with credit policy.
Utilize Sales 1st tools effectively to manage sales activities & productivity with close monitoring of KPIs such as pipeline strength, hit rate & cycle time.
Adhere SGBP & HSSE policies and operates within MOA & Standard Offer Book.
Develop leadership behaviors and embed Sales 1st culture in self & other team members.
Establish and maintain good working relationships with support functions and key stakeholders.
Develop own development plan to continuously improve competencies.


What we need from you

We hope to see as many of the following:


University graduated.
High potential and a team performer with track record.
Externally focus preferably with experiences in managing key accounts and distributors.
Excellent teamwork and project management skill, result oriented, innovative & adaptive to change.
Excellent communication skills in both English and Chinese.


More about Shell

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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