Senior Service Account Manager - National Remote - 2172310I

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Job Code
2172310I
Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum
is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As a Service Account Manager Senior
, you will have the exciting opportunity to join the OWCA Support Services Department as part of our newly created Inside Account Management Team. As part of this team, you will function as the primary liaison for a small defined list of complex clients, addressing their tactical or day to day concerns while collaborating with multiple internal partners to identify and implement timely resolutions. You will be their source of knowledge, offering direction, advice, and resolutions to our clients staff and leadership. This position will empower you to think creatively and strategically, while providing you with the tools to satisfy client frustrations, as ultimately, we arent happy if they arent happy.
This position is full - time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
Primary Responsibilities:
Provide expertise and tactical day to day customer support to adjusting staff and client leadership.
Serve as the liaison to a defined complex customer base to manage first level response and resolution of escalated issues
Identify and resolve tactical problems using defined processes, expertise, and judgement.
Investigate claim and/or customer service issues as identified, and communicate resolution to customers
Be a subject matter expert on both your defined client base and their associated product offerings
Coordinate resolution for client issues and concern through interaction with multiple internal partners
Provide feedback to internal partners regarding improvement opportunities, including process and workflow improvements
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR 3 years of equivalent working experience
3 years of customer service experience analyzing and solving customer problems
Proficiency with windows PC applications, including Microsoft Excel, Word, PowerPoint, and Outlook
Ability to work full-time between 8:00am 5:00pm including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
1 years of experience in a client facing role
Advanced working knowledge of OWCA internal systems associated with the Ancillary and/or Pharmacy product
Ancillary CarePoint and DMS
Pharmacy Universe and VitalPoint
General understanding of multiple OWCA product categories
Prior experience with ServiceNow and Salesforce
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Ability to plan, prioritize, organize, and complete work to meet established objectives and timelines
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customer and team members in a professional manner
Proficient communication skills to ensure professional and timely responses
Compliance with all UHG eligibility requirements
Resourcefulness
Time management
Resilience and flexibility
Detail-orientated
Conflict management
Good listener
Organized
Compassion and empathy
Think creatively and strategically
Sense of urgency
Comfort with ambiguity
Careers with Optum.
Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only:
The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $56,300 - $110,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - ****
Expires:
2023-07-01
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