Operations Support Manager

Profile

134294BR

Job Title:

Operations Support Manager

No. of Positions:

1

Job Description:

Who we are

Shell Retail business encompasses circa 43,000 sites in more than 60 countries serving 15 million customers a day. The company-operated part of the network, currently encompasses over 11,000 sites, held as a mixture of tenure types. Being 3 bn USD business Retail has an ambitious growth agenda to deliver 5 bn USD C5 by 2020.

The delivery of this ambitious aspiration will require us to grow our Network in future heartlands such as China, India, Indonesia, Thailand, South Africa Russia, Poland and also maximize the existing value of our businesses in our core markets such as Germany, Malaysia, Netherlands, UK, US, Canada.

Where you fit

The Retail SA business is a significant component of Shell SA Downstream, contributing nearly 70% of Shell SA’s C5. It is a complex & dynamic environment and operates in 600 sites.

Working experience in Retail can give you an opportunity to be a part of the most customer facing business in Shell, influence one of the most recognizable brands in the world, enhance your commerciality and make a global impact even if you are doing a domestic role. In Retail we truly believe that better business outcomes are fuelled by the best people who feel empowered, inspired, valued and driven to perform in an innovative and rewarding environment. By joining the Retail Management Team and Sales Leadership Team you are joining the dynamic team of Passionate Experts, who:


Are great at what they are doing and love doing it.
Have an enthusiasm and drive which delivers great outcomes.
Create energy in the organisation which inspires others to want to work with them.
Naturally seek opportunities to share learning and collaborate with others.
Develop themselves and others.
Manage stakeholders, partners and business relationships excellently.
Find innovative solutions to ambiguous financial issues who are excellent in analytical skills.


What's the role

As an Operations Support Manager, you will lead the OST Team to support and coordinate the operation of CO&DO platforms, and roll-out of streamlined sales & ops processes. You need to ensure Shell retail CVP, RVP, PMTDR, Channel Management, Peak Performance and Passionate Experts project are executed at its best. Your day-to-day accountabilities include:


Managing dealer / retailer fuels rebate contracts, system input and account credits.
Implementing global processes & guidelines for Operate Retail Site, Sell to Customer, Payment Acceptance at site, Wet Stock Management and Manage Financials required for CO and DO
Providing frontline leadership to the OST Team
OU process owner of Site Policies and Procedures Manual for CO&DO.
Leading close communication with dealers through IT tools (eserve etc) and keep shell retail network aligned about company policies
Owner of processes, guidelines and policies for Retailer Value Proposition and the implementation process for choosing RVP elements
Coordinating the Top Quartile Operational Focus (TQOF) initiative by working with the Ops Excellence team
Managing, Monitoring and conducting annual Due-Dilligence to all Retailer Contracts
Leading the Ops Excellence team on PMTDR implementation and drive Active Selling performance of network.
Responsible for volume reconciliation between Shell and Retailer and manage related IT frameworks.
Responsible for managing Customer Setup and amend process, managing dealer / retailer fuels and lpg rebates, input to systems and issuing credit notes.


Auto req ID:

134294BR

Skillpool:

Retail

Country of Work Location:

South Africa

Employment Type:

Full Time

Company Description:

The world faces energy challenges that are becoming more complex each day. We’re looking for people who share our passion for taking on those challenges with cutting edge technology, innovative thinking and a commitment to properly managed risk. Shell develops and operates some of the largest and most complex projects in the world and we always endeavour to work at the leading edge of technical innovation.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Bryanston

Requirements:

What we need

You are someone who demonstrates the aspired Enterprise First behaviors - Leadership, Accountability, Teamwork - and Shell core values - Honesty, Integrity, Respect for People. You exemplify strong leadership skills with excellent communications skills, as well as outstanding sales & business development experience with proven track record on operational excellence. Other requirements include:


Substantial retail knowledge
Excellent relationship and stakeholder management skills
Good English language skills
High mobility and existing driver's license is a precondition
Experience in coaching and team development
Demonstrate knowledge of selling techniques and negotiations skills
Professional work style including conflict handling and building long-lasting relations
Work according to existing and new processes and standards and still be creative
Proven ability to show initiative and self-start
Proven track-record of persistency and maximize business opportunities
Experienced networker
Proven performance even at times of great change under strong pressure


City, State (if applicable):

Johannesburg

Company info

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