Territory Manager

Profile

Job Information
Shell
Territory Manager
in
Vancouver
Canada
British Columbia, Canada
Job Family Group:
Commercial and Retail
Worker Type:
Regular
Posting Start Date:
June 21, 2022
Business unit:
Downstream
Experience Level:
Experienced Professionals
Job Description:
Job Description
Please note: this position will be located in Greater Vancouver/Vancouver Island
A Retail Territory Manager is responsible for managing the relationship between our client and Retail Business Partners at cluster/site level, ensuring superior and consistent delivery of Customer Commitment and Sales & Operations targets for the territory. The Territory Manager acts as a professional business manager, coach and consultant representing our client’s brand in the competitive retail market.
The role is responsible of the following:
Identify gaps in all aspects of site performance for geographical area and business mandate, advice or offer Retailers recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell.
Maximize all sales development potential whilst protecting the company’s interests and reputation, through own actions and effective performance management, through coaching, motivating and inspiring Retailers and peers to deliver higher performance and growth within the marketplace.
Manage and maintain Retailer relationships at site level, supporting Retailers to achieve and maintain top class site performance and consistent delivery of the Customer Commitment in territory.
Lead the attraction and selection of the best Retailers. Build Retailers pipeline and manage succession planning.
Exhibit true passion and commitment in the organization’s journey towards Goal Zero. Position requires the assurance of Operating standards (including HSSE), contracts and manuals in territory and an adherence to safe and responsible operations beyond compromise.
Exhibit true passion and commitment in the organization’s journey toward delivering Customer Promises. Showcase the ability to inspire Retailers and other Territory Managers towards delivering superior customer experience and getting the basics right.
Deliver Sales & Operations targets for geographical and business area through regular reviews and appropriate action plans.
HSSE
•Develop and maintain a strong HSSE culture within territory.
•Deliver agreed HSSE targets.
•Protect interests and reputation by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively.
Customer Coach and support Retailers to:
• Improve on-site operational excellence
• Improve customer perception
• Ensure consistent delivery of Customer Commitment by managing contract compliance and Retailer performance Management of own territory.
People
•Act as supportive and participative team member of the district and wider Retail team and as a role model
•Demonstrate visible leadership, coaching and performance management of Retailers.
•Effectively use appropriate tools (PMTDR, Navigator).
•Ensure that Retailer trains and develops their staff and understands the importance of people in delivering the customer commitment, sharing and coaching on tools and processes as appropriate.
•Actively contribute to recruitment and selection of the best Retailers.
•Develop Retailer succession plans within the territory ensuring Retailer pipeline.
•Actively support Global Reward and Recognition Scheme for Retailers.
Shareholder
Deliver profitability targets, volume targets, differentiated fuels volume targets, convenience retailing targets and operating standards targets.
•Set Retailer business plans and develop action plans to close performance gaps.
•Collaborate with colleagues across Retail to support Marketing and Network initiatives.
•Operational Excellence Plan and conduct site visits, supervise performance in accordance to PMTDR.
•Ensure consistent delivery of customer commitment by managing contract compliance using the territory manager site review (TMSR).
•Implementation and ongoing support of Marketing and Network initiatives.
Additional Information:
This position is instrumental to high potential Talent Development in the Retail Organization. This is a key role to develop stakeholder management and business development management competencies while providing exposure to many elements of the Retail business at the operational level
Special Challenges:
As this is a telecommuting role; individual must be a self-starter and be self-motivated.
Must display strong interpersonal effectiveness skills.
A key challenge within the role is to deliver results through others and ability to manage multiple priorities
The ability to engage and influence Retailers in all matters related to Operational Excellence and Commercial Performance Delivery will be critical.
The position requires strong virtual interaction with District Manager for execution and territory performance communication.
The position requires flexibility and availability for emergency outside of normal working hours
The role of Territory Manager requires strong ownership and accountability of territory performance and results.
Skills and Requirements
What we need from you -
Must have legal authorization to work in the Canada on a full-time basis for anyone other than current employer.
Bachelor’s degree is preferred
Minimum of five (5) years work experience in a similar role.
• Evidence of strong leadership attributes (Authenticity, Collaboration, Performance, Growth) and adherence to core values (Honesty, Integrity, Respect for People)
• Must have the drive and passion to compete and to win in the marketplace
• Self-starter and results oriented. Strong past performance and track record for delivery.
• Demonstrable competence in implementing standard processes, achieving sales targets, building relationships, delivering customer commitments.
• Ability to respond quickly to changing priorities and multiple parallel activities
• Ability to work with ambiguity and uncertainty Experience in different areas of the Retail business- Excellent communications skills (both written and verbal)
• High mobility and existing driver's license
• Professional Retail experience and a good overall understanding of the Retail business will therefore be an advantage in any application. However, we do not exclude the possibility that outstanding candidates without Retail experience could be selected. In this case, candidates are expected to:
*Show evidence of a professional work style, including conflict handling and building strong, long-lasting relationships (both internally and externally)
*Work according to existing and new processes and standards and still be creative
*Have the ability to show initiative and self-start
*Display a proven track-record of persistency and maximized business opportunities
*Have proof of strong performance even at times of great change and under pressure
*Previous experience in Retail Marketing, Retail Pricing, Operations & Support, Network, Commercial Fuels, Sales and Supply/Distribution is highly valued
Company description
Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.
As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.
Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.-À NOTER: de temps à autre, il arrive que nous modifions ou que nous retirions des emplois chez Shell et nous nous réservons le droit de le faire à tout moment, y compris avant la date limite indiquée. Avant de candidater, il vous est conseillé de bien lire notre politique en matière de protection des données. Celle-ci décrit comment vos données personnelles peuvent être traitées et vous informe que vos données personnelles peuvent être transférées à Royal Dutch Shell/ aux sociétés du groupe Shell dans le monde entier. Ni le groupe Shell, ni aucune de ses sociétés de conseil en recrutement agréées ne sauraient vous demander de payer des droits pour examiner votre candidature à une carrière chez Shell. Quiconque vous demande un tel paiement n’est pas un représentant agréé de Shell et il vous est fortement conseillé de refuser d’effectuer un tel paiement. Shell respecte l’égalité d’accès à l’emploi

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