Senior Sales Manager-Embassy Suites Auburn Hills

Profile

Position Responsibilities          Responsible for learning the hotel brand and strategy     Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience     Develop a working knowledge of the operations of the hotel, including food and beverage, guest services, reservations          Develop a complete knowledge and ensure adherence to company sales policies and SOPs     Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience     Manage group or business travel accounts in assigned market segments to maximize business potential     Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals          Negotiate contracts according to company standards          Responsible for obtaining appropriate approvals for contracts per SOP (airlines, major sportingevents, etc…)          Manage and execute RFP Season Annually by facilitating the process in conjunction with the GMand/or Sales Manager     Approves rates and space release in absence of DOS within established guidelines under the direction of GM, RDOS, RDRM     Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system     Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business     Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions          Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS          Attends property specific receptions to generate leads and interact with customers          Organize and execute local area blitzes     Utilizes prospecting tools such as Hotelligence to full potential to uncover new potential markets, accounts, etc.          Reviews daily arrivals to identify potential new accounts and to recognize guests of existing accounts          Actively set seasonal promotions for targeted local accounts and Global Accounts          Partners with National Sales Representatives to maximize hotel revenue from Global Account          Presents to travel agencies that book or influence travel for accounts     Establishes relationships with local businesses and organizations and is an active member in local industry associations     Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes     Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures          Provide prompt and accurate responses to all client requests for proposals and information          Consistently meet or exceed sales goals including predetermined revenue and sales activity          Completes daily/weekly/monthly reports as directed by the DOS/GM          Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process     Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS          Communicates any product or service issues to DOS or GM          Work client-related special events          Abides by Prime Time Selling hours          Participates in MOD program as required          Perform various other duties as assigned to meet business objectivesEDucation And Experience          Minimum of High School education, post-high school education preferred          Minimum of two (2) years in hotel customer service role or sales experience preferredKnowledge, Skills, & Abilities          Outgoing personality          Maintains a professional image at all times through appearance and dress          Ability to work collaboratively with hotel service team in providing exceptional customer service          Clear, concise written and verbal communication skills          Demonstrate ability to achieve sales goals          Proactive sales approach; assertive and fast paced, driven to succeed          Excellent time management skills          Understands need time strategy as developed by Revenue Management          Understands Annual RFP Process for BT Accounts          Must have flexible work hours that may include evenings, weekends, and holidays Source: Hospitality Online,

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