Key Account Manager

Profile

, United Kingdom

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

April 12, 2022

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

Key Account Manager – Construction & Road

What's the role?

This is a Field-based customer facing role in the C&R UK Sales Team predominantly working with our key customers within the Asphalt and Building Materials Industry.

The Key Account Manager will do the following


Manage, Retain, Develop & Grow portfolio of Key Customers in the sector.
Actively prospect for new business when applicable demonstrating Sales Leadership
Develop Decarbonisation strategies and work closely with the wider Sectors and Decarbonisation teams to ensure our Low Carbon ambitions are achieved.
Adapt to the changing refinery and product landscape and ensure integrated values are delivered to Shell
Implement and maintain the Company’s standardised sales and business management processes and deliver sales and profitability plans for each account of your responsibility.
Ensure personal compliance with Shell Manual of Authorities, Shell Group Business Principles, Shell HSSE Policy, Shell Values, Trade Practices Act, Anti-Competitor laws and other relevant Shell policies.
Provide appropriate coaching, motivating, and developing to peer or junior colleagues and sales support staff.


Customer Relationship Management (CRM)


Establish, develop, and manage ‘win-win’ customer relationships by building and maintaining relationships with key customers at appropriate levels with measured outcomes.
Drive the management of customer relationships by:
Set account objectives to be delivered, measure and monitor results and feedback to Sales Manager
Delivering value propositions and account implementation plans to add maximum value to both the customer and Shell.
Drive the pursuit of new business and growth in line with the Low Carbon strategic direction.


Monitoring and Reporting


Work closely with Technical, Finance, Pricing and Marketing Teams to identify opportunities to generate added value for Shell and customers
Work closely with Sales Support to manage customer set up, amendments, pricing, and rebates in a timely manner.
Review & Plan Customer business, Products, Contracts, Re-signs, Prices,
Carry out price negotiations with customers, prepare quotations and proposals and agree on all operational requirements including price, contract, payment terms and services
Monitor and achieve individual sales targets and contribute to overall team performance


Team Development


Contribute to effective team communication in all areas of interest


This field-based role is part of the Europe C&R Sales organization and will belong to the UK C&R Sales Team. You will be provided with a job allocated car.

What we need from You


Proven Track record of delivery in sales, marketing, or pricing environment
Experienced negotiator with proven track record of new business delivery and business development
Experience of developing and implementing pricing strategies. A solid understanding of Price Risk Management would be advantageous.
Strong Customer Relationship Management and excellent interpersonal skills; including experience of and ability to manage high level relationships within large national complex key accounts.
Commercial instinct and strong customer focus
Excellent communication and networking skills
Knowledge and understanding of the Sales process.
Team Player
Strong drive, tenacity, and ability to work independently
Valid driving license
Fluent in English


COMPANY DESCRIPTION

Shell have been operating in the UK in more than 110 years. Since then, we have grown into a leading innovative energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors. Shell have been producing and marketing bitumen in the UK for 100 years.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Company info

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