Inside Sales Supervisor Job

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Inside Sales Supervisor
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Are you looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
What do our Inside Sales Supervisors do?
The Inside Sales Supervisor serves as the leader and subject matter expert for the Inside Sales Center. Primary responsibility is to provide support to colleagues on escalation calls and assist the Manager with day to day activities. The Inside Sales Supervisor will assist the Manager with improving team performance, and developing and mentoring the Inside Sales and Business Development Representatives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Maintain Baseline Sales Target
Mentor, coach, and develop ISR's & BDR's
Lead workflow distribution and floor management.
Communicate with customers via phone and email.
Respond with a sense of urgency to Service Levels.
Suggest process improvements.
Keep staff motivated.
Manage change effectively to ensure departmental objectives are met.
Respond to customer complaints.
Administer performance management by diagnosing improvement opportunities.
Provide effective feedback, coaching, training, and professional development.
Maintain world class customer service.
Conduct side by sides with direct reports.
Work alongside Quality Specialists .
Answer questions from staff and provide guidance.
Measure performance with key metrics.
Maintain adherence to policies for attendance and established procedures.
Keep management informed on issues and problems.
Facilitate and participate in team and leadership meetings.
Gather information from customers to help identify and solve problems.
Sell the value of our service to our customers and colleagues.
Assist with other office duties as assigned.
What do you need?
High school diploma or GED
3-5 years of Sales experience required
At least 1 years of Leadership experience & iRIS/Google Suites experience.
Read, write and comprehend written and spoken English to communicate effectively and professionally at all times.
Possess a strong familiarity with call center environment.
Use active listening skills and empathy when interacting with others.
Apply excellent interpersonal skills.
Possess service orientation with desire to make a positive impact on all customers and colleagues.
Successfully work in a team environment.
Able to multitask in a fast-paced environment.
Possess exceptional organizational skills.
Be self-motivated.
Basic knowledge of Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint.
Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil North America.
Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. If you are to work on a Saturday the hours are 8:00 a.m. to 5:00 p.m., and occasional Sunday work is required by the busy season of the business.
Must pass pre-employment background screen and drug test
Why Choose Rentokil?
A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.
Professional and Personal Growth:

Robust Paid Training & Professional Development Path
Opportunity to grow - We love to promote from within!
Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
Wellness:

Excellent Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period. Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting day 1!
Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
Outstanding Company-Paid Short Term Disability
Access to Long-Term Disability Insurance
Wellness Reimbursement Program
Employee Assistance Program that offers services such as ****(k) retirement plan with highly-competitive company-matching contributions
Holiday Savings Club option with company-matching funds
Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
Work-Life Balance:

Vacation Days & sick days
Company-Paid Holidays & Floating Holidays
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Rentokil North America is a Drug-Free Workplace
Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.
Link to Federal employment poster:
English Version
- Revised November 2009
Spanish Version
- Revised November 2009
Pay Transparency Nondiscrimination Provision
English (Formatted)
English (Unformatted)
Spanish
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company info

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