Ops Support Coordinator - SOPUS

Profile

California, United States of America

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

November 5, 2021

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

Ops Support Coordinator – SOPUS

Work Location – West Coast, Phoenix

What is the role?

Reporting to the SOPUS Wholesale Business Manager, the Operation Support Coordinator (OSC) is a pivotal role supporting the SOPUS Sales organization and the SOPUS wholesalers with the overall purpose to drive the delivery of the Retail strategy into the wholesale network.

For the SOPUS Sales organization and our wholesalers, it’s providing run and maintain support of various Retail Channel and Marketing programs including the Shell Mystery Motorist Program (MMP), the Co-op Program, and annual Marketing Initiatives.

Accountabilities:


Focal point for Regional promotions and programs. Working with our wholesale network and internal stakeholders to ensure execution and adoption of developed operations programs and marketing CVPs. Leveraging broad datasets to analyze success and plot courses with our wholesalers for increased engagement and generated value.
Regional focal point regarding operational excellence issues and process improvement. Communication link between field and head office teams.
Regional subject matter expert regarding field sales tools and support. “Go-to” person for field inquiries.
Coordinate and facilitate Region Wholesale Council Meetings twice per year. This includes working closely with the SOPUS GM and Wholesale Counsel Chair to develop an effective agenda, coordinating head office Subject Matter Experts to deliver appropriate content, meeting format, and pre-read material, and with Shell Production Services to coordinate hotel and meeting location logistics.
Coordinate and facilitate annual Brand Meetings. Work closely with sales managers and head office subject matter experts to develop an effective agenda and appropriate delivery of annual Brand messaging to wholesalers.
Coordinate Shell participation in industry conferences. Work with various internal and external stakeholders to execute events such as WPMA, M-PACT, and POC.
Manage nominee process for Regional and National events. Work with sales team and Shell Production Services on events.
Region run and maintain of Mystery Motorist Program (MMP), including responsibility of reporting to field sales teams and educating TMs and Wholesalers on how to leverage the data. Subject Matter Expert on program execution and support. Manages approvals of wholesaler appeals, temporary inactive sites, and miscellaneous exceptions.
Region run and maintain of Co-op program, including oversight of pre-approvals and exceptions. Supports efficient operation and coordination of National Co-Op and continued review of the program to ensure it is fit-for-purpose.
Coordinate Regional Sponsorships. Work with various internal and external partners including professional and collegiate sports teams, marketing and promotions vendors, Brand and Communications, and legal to negotiate, execute and maintain multi-year sponsorship deals.
Assist in managing Regional Sponsorship budget.
Assist in coordination of Shell participation in industry associations and wholesaler events.
Provide coordination and assurance administration of fund budget.
Provide coordination and assurance administration of Sponsorship Budget.
Managing communications along with the interaction process across many business units within Shell at all levels, as well as direct contact with the Regions, Wholesalers, and external companies and organizations.
Position requires self-motivation, relentless attention to detail, analysis and evaluative skills, and the ability to communicate effectively.
Ensure coordination and consistency of operations and program implementation in Regions.
Deals with very large wholesalers that operate with multiple channels or complex business models in different geography that spans across the US.


What we need from you:


Currently must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor’s degree or equivalent business experience required.
Must have at least 5 years working experience in Sales and Marketing, managing B2B relationships, Sales support program and market implementation.
Experience in other Channels, Supply & Distribution, and/or Logistics a plus.
Strong written and oral communication skills.
Strong project management skills.
Attention to details.
Ability to think strategically and implement tools procedures to enable field execution of initiatives.
Knowledgeable in development and implementation phases which requires leadership style, Legislative which is independent, yet inclusive of stakeholders impacted.
Project Management
Negotiation Management
Budget planning and control Management


As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and professionalism, as well as pride in what we do and how we conduct business.

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

We value diversity of experience and thought, and we believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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