Retail Territory Manager - Saskatoon SK

Profile

109947BR

Job Title:

Retail Territory Manager - Saskatoon, SK

No. of Positions:

1

Job Description:

The Retail Territory Manager will act as a professional business manager, coach, consultant and Shell brand ambassador. The successful candidate will be responsible for managing the relationship between Shell and Retailers (Business Partners) at cluster/site level, ensuring superior and consistent delivery of Shell Customer Commitment and Sales & Operations targets for the territory. This is a home-based role to be based in Saskatoon, SK with 70% travel to different locations in Saskatchewan and North East Alberta (Vegreville, Lloydminster & Cold Lake areas).

Purpose


Identify gaps in all aspects of site performance (including service and people) for geographical area and business mandate, advice or offer Retailers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell.
Maximize all sales development potential whilst protecting Shell's interests and reputation, through own actions and effective performance management, through coaching, motivating and inspiring of Retailers and peers to deliver higher performance and growth within the marketplace.
Manage and maintain positive Retailer relationships at site level, supporting Retailers to achieve and maintain top class site performance and consistent delivery of the Shell Customer Commitment (including counseling to underperforming sites) in own territory.
Lead the attraction and selection of the best Retailers. Build Retailers pipeline and manage succession planning through Active Retailer Management.
Exhibit true passion and commitment in the organization journey towards Goal Zero. Position requires the assurance of Operating standards (including HSSE), contracts and manuals in own territory and an adherence to safe and responsible operations beyond compromise.
Exhibit true passion and commitment in the organization journey towards delivering Shell Customer Promises. Showcase the ability to inspire Retailers and other Territory Managers towards delivering superior customer experience and getting the basics right.
Deliver Sales & Operations targets for geographical and business area through regular reviews and appropriate action plans.


Accountabilities

Health, Safety, Security and Environment (HSSE):


Protect Shell's interests and reputation by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively.


Customer


Coach and support Retailers to improve on-site operational excellence and customer perception of Shell.
Ensure consistent delivery of Customer Commitment by managing contract compliance and Retailer Performance Management of own territory.


People


Act as supportive and participative team member of the district and wider Retail team and as a role model and Leadership Attributes.
Demonstrate visible leadership, coaching and performance management of Retailers and staff.
Actively contribute to recruitment and selection of the best Retailers, as well as develop succession plans to establish a strong talent pipeline within the territory. Also includes supporting Rewards and Recognition schemes for Retailers.


Shareholder:


Set Retailer business and action plans to address performance gaps and deliver C4 profitability, differentiated fuels volume, convenience retailing, and operating standard targets.
Collaborate with colleagues across Retail to support Marketing and Network initiatives.


Operational Excellence:


Ensure consistent delivery of customer commitment by managing contract compliance using the Territory Manager Site Review (TMSR) as well as implementation and ongoing support of Marketing and Network initiatives.
Ensure delivery of a competitive pricing position through fuel pricing tactics implementation in own territory.


Special Challenges:


This position will consist of 26 Retail sites spread within Saskatchewan and North East Alberta (Vegreville, Lloydminster & Cold Lake areas).
The position will require strong virtual interaction with District Manager for execution and territory performance communication. The role also requires flexibility and availability for emergency outside of normal working hours.


Auto req ID:

109947BR

Skillpool:

Retail

Country of Work Location:

Canada

Company Description:

In Canada, we do everything from exploring for oil and gas, to refining and manufacturing, to discovering new ways to reduce emissions, to delivering fuels to our customers from coast to coast.

We have many successful businesses and projects across Canada, including:


a strong and rapidly growing Upstream business built around the Montney and the Duvernay shale plays, on a foundation of Foothills sour gas;
a successful Downstream business anchored in our Sarnia refinery (Ontario) and our Scotford refinery and upgrader (Alberta) as well as our two world-class petrochemicals plants near Edmonton;
a network of 1,300 retail sites across Canada – a vital point of connection for our customers to us – which makes us one of the pre-eminent fuel retailers in the country;
strong Aviation, Sulphur and Lubricants businesses;
an innovative Supply and Trading business;
a prospective LNG export project in Kitimat, B.C.


Canada is especially well-suited to offer lower carbon energy solutions thanks to our highly experienced workforce, our abundance of natural resources and supportive government policies. In Canada, Shell is actively exploring opportunities to invest in new fuels for transport, renewable power and customer solutions enabled by digital technology to lead the global movement towards cleaner energy.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Winnipeg - Terminal

Requirements:


Legal right to work in Canada without sponsorship.
Bachelor’s degree required.
At least 5 years of experience in Sales and Marketing. Professional experience and overall understanding of different areas of Retail. However, we do not exclude the possibility that outstanding candidates without Retail experience could be selected. In this case, candidates are expected to:
Show evidence of a professional work style, including conflict handling and building strong, long-lasting relationships (both internally and externally).
Work according to existing and new processes and standards and still be creative.
Display a proven track-record of persistency and maximized business opportunities.
Have proof of strong performance even at times of great change and under pressure.
Must be willing to travel to Retail sites across Saskatchewan (high mobility and existing Driver’s License).


City, State (if applicable):

Saskatoon, SK

Company info

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