Government Public Services - Client Account Manager - CDC

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Deloitte
Government Public Services - Client Account Manager - CDC
in
Atlanta
Georgia
Client Account Management - Manager (CL 5)
We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) you’ll work with senior leaders, enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte’s businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service leaders and professionals client-facing and help account teams win work. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
How You’ll Operate
You will serve as “chief operating officer”, flexing the role you play as you deliver against account priorities, serving as:
Catalyst to spur the realization of our client’s vision and goals, accelerating growth objectives;
Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and
Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.
Work You’ll Do
Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the “Account Excellence Model”, a holistic framework for managing world-class accounts, which includes:
Client:
facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits
Strategic:
manage account strategy and operating model development, lead annual account planning processes
Leadership:
plan and execute account leadership meetings, support leadership development
People:
support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
Quality & Risk:
manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationships and contracting
Financial:
coordinate financial analysis and reporting, opportunity tracking and internal reporting
The Team
Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte’s GPS practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public-sector expertise, to best support our clients.
As a part of GPS Client and Market Growth, clients are at the heart of everything we do. CMG helps build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
Qualifications
Required:
Demonstrated account management or consulting experience
Minimum 7 years of work experience
Strong organizational skills
Strong project management skills
Ability to adapt to a changing environment
Exceptional interpersonal and communication skills
Proficient in Microsoft Office suite – strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Reside in the Atlanta, Georgia area
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred
Bachelor’s degree
Experience working in a professional services firm
Experience working in the public health sector and/or for the Centers for Disease Control
How you’ll grow
At Deloitte, we help you shape the future direction of your career. We offer comprehensive development planning as well as training, mentoring, and coaching to help you grow from within. From hands-on experience to increases in responsibility to rewarding teamwork, Deloitte nurtures talent by providing supportive leadership.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. (****Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (****Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. (****Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. (****Category: Business Development / Sales / Marketing
About Deloitte
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see ****for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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