Licensed Virtual Inside Sales Agent Bilingual-English/Spanish

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Job Information
Humana
Licensed Virtual Inside Sales Agent (Bilingual-English/Spanish)
in
Caguas
Puerto Rico
Description
Humana's Inside Sales Agents are our member's partners in their healthcare journey. As a customer-centric company, our top priority has always been the health of the people we serve. Our decades of experience helping millions of members, and our continuous learning on how to meet their evolving needs, fuels our purpose and our passion for serving our customers.
Every year customers are deciding on their health insurance and drug benefits for the following year. To be competitive in this market, we must not only have top-notch plans, but have a team that provides quality leading consumer experiences.
Responsibilities
As a valued member of our inclusive culture, you will be a part of furthering the overall relationships/experiences with members by offering year-round diverse suite of sales products through inbound calls and outreach to existing members.
Don't worry! Humana will provide training for our portfolio, systems, and sales techniques. We welcome candidates with diverse professional backgrounds!
Here is what we need your help with:
Use knowledge of the product portfolio training to accurately assess the distinct needs of different consumers, explain the differences between various health insurance options, and assist the consumer in selecting coverage that meets their unique needs.
Use a consumer-centric, consultative selling approach to align our consumers' healthcare needs with appropriate products from Humana's portfolio, including but not limited to Medicare, dental and vision.
Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction.
Department Hours
- Shift could fall between the business hours of 8:00 am to 8:00 pm local time (including possible weekends). Overtime is available during peak season and business needs.
Hours are subject to change based on business needs
Training Hours
- Training will start day one of employment and run the first 7 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success
Required Qualifications
Must reside in Puerto Rico
Active resident Health insurance license for Puerto Rico or ability to obtain one.
Must be bilingual with the ability to speak, read, and write in both English and Spanish
Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)
1 years professional experience in navigating multiple computer tools/systems/screens
All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.
Preferred Qualifications
Prior call center experience
Prior Medicare Product Sales experience
Prior Sales (any industry) experience
In addition to English, proficiency in additional languages; ability to read, write, and speak without limitations or assistance.
Additional Information
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Language Proficiency Assessment (LPA) in that language(s) and English as provided and required by the Federal Government.
Humana Perks:
Full time associates enjoy:  
Base salary with a competitive commission structure
Medical, Dental, Vision and a variety of other supplemental insurances  
Paid time off (PTO) & Paid Holidays 
401(k) retirement savings plan
Tuition reimbursement and/or scholarships for qualifying dependent children
And much more! 
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.
Virtual Pre-Screen:
As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.
Work at Home Connectivity Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
Wireless, Wired Cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Scheduled Weekly Hours
40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

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