Renewal Account Executive - Segment

Profile

Overview
At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss.
Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. S
e
gment
standardizes and streamlines data infrastructure with a single platform
that collects,
unifies
and
sends data to hundreds of business tools with the flip of a switch.
That way, our customers can focus on building amazing products and personalized messages for
their
customers,
letting us take care of the complexities of processing their customer data reliably at scale
We’re in the running to
power
the entire customer data ecosystem, and we need the best people to take the market.
Are you looking to be part of a growing team in a high growth SaaS business? We are growing fast with a game-changing suite of products. We're looking for individuals to focus on growing our large base of existing customers through managing their account renewals.
What you’ll do
Be a key member of the Global Renewals team responsible for renewing a portfolio of existing customer accounts. You will proactively and enthusiastically engage customers and manage them through their renewal process, at the same time looking for growth opportunities.
Manage a pipeline of accounts due for renewal working alongside the account owners, and provide top-class experiences to our most valuable asset, our customers.
Use sales and negotiation skills to encourage our customers
(at
the C level) to renew and expand their access to the Segment product suite.
Drive value for existing customers by providing insightful and educational product demonstrations while answering complex financial questions.
Be passionate about successful customers deployments while being able to communicate and mitigate risk to resolution.
Manage outbound renewal contract communications to portfolio of customer accounts and lead renewal discussion negotiations as defined in Rules of Engagement
Prepare and socialize internally renewal proposals 90 days in advance
(including
renewal rate calculations) and manage renewal quote forecast in SFDC.
Collaborate with Account Executive and Customer Success Manager to execute effective renewal strategy
Drive revenue growth through upsell and cross sells in collaboration with Sales, CSM, Solutions Architecture, and Revenue Ops.
Collaborate with cross-functional counterparts in Sales, Product Management, Ops, and Solution Architecture to articulate business value derived from using Segment in the Customer’s business.
You’re a great match if you have:
2 years of experience in customer-facing role
(account
executive sales or customer success), ideally within Tech, SaaS or Financial Services.
Delight in providing an exceptional customer experience.
Demonstrate ability to overachieve on daily, weekly & monthly targets.
The ability to work successfully in a high-energy, fast paced, rapidly changing environment.
You are curious, organized, and detailed - not afraid to to ask for help, but able to work independently & manage multiple projects.
When you come across a problem, you're willing to solve, build, and document the solution for the team at large.
You bring your personality, interests, and passions to work!
Excellent verbal, written, and interpersonal communication skills.
You love engaging with customers through emails and calls.
Experience using Value-based selling
Bachelor's degree
Bonus:
Experience with Salesforce
We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn
page. We’re excited to meet you!
Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
Salary Range: $51,100 - $70,000
Sales Commission:
Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
Non Sales:
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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