Call Center Sales Retention Representative - 18 Per Hour plus Commission and Incentives - Military Veterans

Profile

u003cdivu003enu003cspanu003eu003cspanu003eu003cstrongu003eOur agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply)u003c/strongu003e.u003c/spanu003eu003c/spanu003eu003cbru003e u003c/divu003eu003cdivu003eu003cspanu003eu003cspanu003eu003cspanu003eu003cbu003eu003cspanu003eu003cspanu003eJOB SUMMARYu003c/spanu003eu003c/spanu003eu003c/bu003eu003c/spanu003eu003cbru003eMaximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue.u003cbru003eu003cbru003eu003cspanu003eu003cbu003eu003cspanu003eu003cspanu003eMAJOR DUTIES AND RESPONSIBILITIESu003c/spanu003eu003c/spanu003eu003c/bu003eu003c/spanu003eu003cbru003eActively and consistently support all efforts to simplify and enhance the customer experience.u003cbru003eu003cbru003eActively and consistently support all efforts to simplify and enhance the customer experience.u003cbru003eu003cbru003eConsistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.u003cbru003eu003cbru003eRespond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.u003cbru003eu003cbru003eAnswer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.u003cbru003eu003cbru003eAbility to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.u003cbru003eu003cbru003eHave a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.u003cbru003eu003cbru003eAcquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.u003cbru003eu003cbru003ePerform other duties as requested by supervisor.u003cbru003eu003cbru003eu003cspanu003eu003cbu003eu003cspanu003eu003cspanu003eREQUIRED QUALIFICATIONSu003c/spanu003eu003c/spanu003eu003c/bu003eu003c/spanu003eu003cbru003eu003cspanu003eu003cbu003eu003cspanu003eRequired Skills/Abilities and Knowledgeu003c/spanu003eu003c/bu003eu003c/spanu003eu003cbru003eAbility to read, write, speak and understand Englishu003cbru003eDemonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)u003cbru003eAbility to work variable hours; may include weekends, holidays, and split days offu003cbru003eu003cbru003eu003cspanu003eu003cbu003eu003cspanu003eRequired Educationu003c/spanu003eu003c/bu003eu003c/spanu003eu003cbru003eHigh school diploma or equivalentu003cbru003eu003cbru003eu003cspanu003eu003cbu003eu003cspanu003eRequired Related Work Experience and Number of Yearsu003c/spanu003eu003c/bu003eu003c/spanu003eu003cbru003eCall center experience in the areas of customer service and/or phone sales, or equivalent experience - 2 u003cbru003eu003cbru003eu003cspanu003eu003cbu003eu003cspanu003eu003cspanu003eWORKING CONDITIONSu003c/spanu003eu003c/spanu003eu003c/bu003eu003c/spanu003eu003cbru003eOffice environmentu003c/spanu003eu003c/spanu003eu003c/divu003eu003cspanu003e CRT110 u003c/spanu003eu003cspanu003e 338116 u003c/spanu003eu003cspanu003e 338116BR u003c/spanu003e

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