Customer Sales Service Specialist

Profile

As Customer Sales & Service Specialist you will be integral part of Office Solutions & Innovations, Inc. (OSI) focusing on account management, new account development, quotations, customer service, and other related duties.
Essential Responsibilities:
Communicate with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail, online chat and some potential on-site visits;
Customer service and account management.
Customer account development, actively bringing in new customers.
Estimating the costs associated with jobs and quotes.
Assigning appropriate profit margins to estimates.
Selling our products via phone, email and some potential on-site visits to an identified customer base using existing sales programs.
Sales order entry, order checking and quote follow up.
Complete other duties and administrative tasks as assigned.
Maintain and provide current understanding of the company systems, company products, company daily processes.
Maintain current understanding of customer accounts.
Requirements
Proven inside sales and custom service experience
Outgoing personality
Strong phone presence and experience dialing dozens of calls per day
Proficient with MS Word, Excel, Power Point and social media programs
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
BA/BS degree or equivalent preferred
Office Solutions & Innovations, Inc.

Company info

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