Key Account Manager

Profile

, Indonesia

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

February 9, 2021

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

Shell began operations in Indonesia more than 100 years ago and can look back on a rich history with Indonesia. At Shell Indonesia, we believe that diversity is key: it will help our drive to innovate and make sure that our employees’ ideas will travel. We offer an exciting platform from which you can deliver and excel. Shell Indonesia manages business operations that include marketing and trading oil products directly as well as through its appointed distributors. In 2006, Shell started its Commercial Fuels business in Indonesia: we provide bulk fuels and related technical support to the Industrial and Transport Sector. Shell Indonesia is also planning to establish a significant presence in the upstream sector.

Make a Difference

We are looking for a driven Key Account Manager with experience in stakeholder and account management.

What’s the role?

To develop and manage long-term customer relationships with key accounts and to co-ordinate the activities of all service providers supporting these accounts to achieve the overall sales targets and deliver an outstanding customer experience

Agree, monitor and achieve sales target for both new and existing customers, including JOEM GPO business, global account, Franchise Workshop and Quick Lubes development:


Financial performance indicators of volume, C3, DSO, and OPEX;
Quick Lubes long term expansion & business profitability target as well manage operational performance of quick lubes with respective team;
Sales productivity performance indicator of Pipeline Strength, Target Delivered, Hit Rate, Cycle Time;
Spend significant time coaching and jointly visiting major customers and prospects to develop skills, knowledge and motivate team to achieve targets;
Practices Imperative behaviors, HSSE policies, and Shell Business Principles for her/himself & team;
Develop and maintain good working relationships with all Support Functions to assist sales in resolving complex issues and improve customer satisfaction;
Jointly with Marketing assess business performance, Strategy, CVPs, Price Management and Customer Offer book, and take appropriate action to improve performance;
Effectively use Sales 1st, Price Management, SnOP and Customer Promise processes and tools, to ensure Shell is providing the required level of service to both customers and support functions


What we need from you


Experienced in managing B2C franchise workshop and quick lubes;
Understanding of supply chain, demand/supply planning and portfolio process is required;
Able to manage collaboration with local sales/operations, marketing functions, pricing team; supply chain and global focal points;
Excellent stakeholder manage of both customers and internal Shell team;
Experience capturing value through pricing strategy & management.


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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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