Account Manager Helmsman Management Services

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A little about us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: ****We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: ****Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Under minimal supervision, oversees and manages service and renewal activities on assigned Helmsman accounts. Works closely with Customer, Broker, Claims Field Operations, Managed Care, and HMS Management to ensure services are delivered as planned, issues solved, and goals met. Develops and builds effective relationships with customer personnel, broker where engaged and key HMS stakeholders. Using standard work, manages the renewal cycle and renewal negotiations.
Responsibilities:
Directs and manages the services provided by Claims, Managed Care, Loss Control, Risktrac, and RMC staff.
Develops and builds effective working relationships with the Customer and Broker team.
Responds to Customer service issues and inquires; solves problems individually or by working through service partners.
Follows through to make sure the cause of the problem has been identified and resolved.
Works with Customer and broker to develop annual program goals and key metrics and communicate to field operations.
Collaborates with the account team to compose annual stewardship; reviews key metrics and goals, identifies trends, variances and their drivers. Primary presenter of stewardship results to the Broker, Customer team and executive leadership.
Plans, coordinates and manages claim reviews by office and follows up on any identified service issues.
Documents service plans, service instructions and activities in the appropriate business system.
Actively seeks account rounding by positioning additional services, lines of coverage or cross sell opportunities.
Supports growth and new business acquisition through RFP support and participation in capabilities and sales presentations.
Qualifications:
Bachelor's Degree or equivalent plus at least 10 years of progressively more responsible claims or claims service experience.
Strong knowledge of service platforms including Claims, Managed Care, Billing and Risktrac.
Demonstrated skills in the areas of negotiation, persuasion, organization, and problem solving.
Able to express ideas succinctly and clearly in writing and strong presentation skills. ARM and/or CPCU preferred.

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