NEX NORFOLK SUPERVISORY SALES ASSOCIATE - SOFTLINES - Military Veterans

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u003cstrongu003e Job Summary: u003c/strongu003eu003cbru003eu003cbru003eAs a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.u003cbru003eu003cbru003eu003cstrongu003e Duties and Responsibilities: u003c/strongu003eu003cbru003eu003cbru003eCustomer Serviceu003culu003e u003cliu003eProactively engage and make a connection with customers. u003c/liu003e u003cliu003eAsking questions and listening to customer's needs. u003c/liu003e u003cliu003eDirecting customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.u003c/liu003e u003cliu003eProvide premier customer service u003c/liu003e u003cliu003eCooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.u003c/liu003e u003c/ulu003eOrganizationu003culu003e u003cliu003eMaintaining store appearance.u003c/liu003e u003c/ulu003eSalesu003cbru003e u003culu003e u003cliu003eCross-selling products and knowing layout of the store.u003c/liu003e u003cliu003eMake suggestions to customer on latest trends and current promotions based on customer's individual needs.u003c/liu003e u003cliu003eUpselling products u003c/liu003e u003cliu003eLearning product features; keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge/specs.u003c/liu003e u003cliu003eUsing a Point-of-Sales system, processing cash, exchanges, discounts, gift cards, credit cards, debit cards, (cash handling) including counting money and returning accurate amounts to customer. u003c/liu003e u003cliu003eCompleting various forms of paperwork, reports, and reconciliation Inventory u003c/liu003e u003cliu003eBe the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories u003c/liu003e u003cliu003eResponsible for the security of cash, fixed assets, and merchandise inventory.u003c/liu003e u003cliu003eProviding direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.u003c/liu003e u003c/ulu003eDependabilityu003culu003e u003cliu003eAdherence to assigned work schedule. Accurate and complete follow through on work assignments.u003c/liu003e u003c/ulu003eSupervisory Requirementsu003culu003e u003cliu003eProvides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open close locations. u003c/liu003e u003cliu003eOther Duties as assignedu003c/liu003e u003c/ulu003eQUALIFICATIONSu003cbru003eu003cbru003eProduct Knowledgeu003cbru003eu003cbru003eModerate level of knowledge of products/merchandiseu003cbru003eu003cbru003eProvide training/documentation to sales associates on product featuresu003cbru003eu003cbru003eExperienceu003cbru003eu003cbru003e1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience required.u003cbru003eu003cbru003eCommunication Skillsu003cbru003eu003cbru003eStrong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.u003cbru003eu003cbru003eMathematical Skillsu003cbru003eu003cbru003eBasic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.u003cbru003eu003cbru003eReasoning Abilityu003cbru003eu003cbru003eAbility to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.u003cbru003eu003cbru003eAbility to defuse escalated exchanges and create win/win situation.u003cbru003eu003cbru003ePHYSICAL DEMANDS/WORK ENVIRONMENTu003cbru003eu003cbru003eThis position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location.u003cbru003eu003cbru003eOTHER SKILLSu003cbru003eu003cbru003eEnthusiastic, friendly, and energetic with a desire to provide outstanding service.u003cbru003eu003cbru003eWORK HOURSu003cbru003eu003cbru003eAvailable to work a variety of hours which may include early mornings, evenings, weekends and holidays.u003cbru003eu003cbru003eu003cstrongu003eThis position may cover one of the following: Childrens, Mens Accessories, Family Shoes, Ladies u0026amp; Watches/Jewelry u003c/strongu003eu003cbru003eu003cbru003eu003cbu003eRequirementsu003c/bu003eu003cbru003eu003cbru003eGENERAL EXPERIENCEu003cbru003eu003cbru003e1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.u003cbru003eu003cbru003eAND SPECIALIZED EXPERIENCEu003cbru003eu003cbru003e1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.u003cbru003eu003cbru003eSUBSTITUTION OF EDUCATION FOR EXPERIENCEu003cbru003eu003cbru003eStudy completed in a college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.

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