Manager Account Management - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Manager, Account Management - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eBetter Homes and Gardens® Real Estateu003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eCentury 21®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eColdwell Banker®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eColdwell Banker Commercial®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eCorcoran®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eERA®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eSothebyu0027s International Realty®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eForbes 2020 Best Employers for Diversity.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003cspan style=color:#000000;\u003eRecognized on the 2020 Human Rights Campaign u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eCorporate Equality Index u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003cspan style=color:#000000;\u003eFirst residential real estate company to endorse theu0026nbsp;u003c/spanu003eu003ca href=****Act target=_blank\u003eu003cspan style=color:#000000;\u003eEquality Actu003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003eu0026nbsp;and fully supportu0026nbsp;u003c/spanu003eu003ca href=****1447 target=_blank\u003eu003cspan style=color:#000000;\u003e H.R. 1447u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu0026nbsp;u003c/pu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003cspan style=color:#000000;\u003eCartus is theu0026nbsp;u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003etrusted industry leaderu003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more thanu0026nbsp;4 million moves and a diverse client base.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Connecticut ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Danbury,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Cartus,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3130,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:11890BR,Title:Manager, Account Management - Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#}#N##consent_blackbar{#N# display: block;#N# position: fixed;#N# bottom: 0;#N# z-index: 999999;#N# opacity: 1; 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Manager serves as catalyst to increase revenue opportunities to monitor and manage processes to meet Client and Cartus/Corporate strategies.u0026nbsp; In this role, you will collaborate closely with all support groups to insure seamless delivery to Clients and Customers. u003c/spanu003eu003cbru003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cbu003eRESPONSIBILITIES:u003c/bu003eu003c/spanu003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Strategy:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eProposalsu003c/bu003e: Develop and conduct presentations for current clients in RFP alone or in partnership with Director or VP as required.u0026nbsp; Participate in prospect best and finals liaise with sales team as require.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eContract Negotiationsu003c/bu003e:u0026nbsp; In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms for key engagements.u0026nbsp; Responsible for providing business case to director to review with Cartus Leadership on low margin pricing.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eImplementations:u0026nbsp; u003c/bu003eParticipate and lead strategic and program discussions with Client during implementation meetings, partner with all support teams.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSetting Goals:u0026nbsp; u003c/bu003eIn conjunction with the Director, develop/implement account specific plans and strategies to achieve service, revenue, and profit goals. Develop, track and measure on Client SLA performance statistics, service results, dashboards and metrics.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Policyu003c/bu003e:u0026nbsp; Responsible for all aspects of policy, both through audit and team training, ensuring the business understands the Client program. Provides coaching and support to operations for Client policy management.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSOS/Cross Selling:u0026nbsp; u003c/bu003eHave a thorough understanding of the Client contract and selling opportunities of Cartus products/services to generate increased revenue.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Reviews: u003c/bu003eSchedules and creates platform to review program annually or as needed, strategizes with Director or key stakeholders on insights and goals for the reviewu0026nbsp; Ensures the review addresses concepts from previous meetings/reviews or drives new opportunity.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Projectsu003c/bu003e: Manage or support Client specific projects. u0026nbsp;Responsible for monitoring performance and ensuring team time and effort is progressing to meet established deadlines.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Satisfactionu003c/bu003e:u0026nbsp; Monitor performance and actions of Cartus in meeting Client specific targets and Cartus Leadership goals.u0026nbsp; Ensure Cartus is tracking and reporting on SLAs and service recovery strategies.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Healthu003c/bu003e:u0026nbsp; Penetrate higher-level relationships and offer trusted guidance on product/services, operational processes and obstacles that may affect the achievement of client and Cartus goals.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eTeam Leadership:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eTeam Culture / Diversity u0026amp; Inclusion: u003c/bu003eu0026nbsp;Contributes to work environment that fosters team collaboration, cooperation,u0026nbsp;respect and ethical behavior.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eFinancial Accountability:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eHealth of the Account:u003c/bu003eu0026nbsp; Analyze data and driving strategic direction in regards to fees and profitability.u0026nbsp; Respond to Credit review of the Client health and resolve open issues.u0026nbsp; Accountable for billing accuracy by taking corrective action on contracts.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eOperational Compliance:u0026nbsp; u003c/bu003eEnsure Client is aware of the Customer receivables, the plan to receive the funds, and determine if/when Client should be billed for a receivable. Perform audits for new and updated contracts to ensure compliance with company requirements.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eAccount Profitability:u003c/bu003eu0026nbsp; Track and measure account margins through new product development, organic growth and execution of services for retention of existing business.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003ePricing Requests:u0026nbsp; u003c/bu003eInitiate and manage pricing requests and support pricing department objectives.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eFinancial Impact on Cartus:u003c/bu003eu0026nbsp; Understand and actively manage Client receivables, i.e billing, and aging and have a working knowledge of all financial impact to Cartus when managing objectives.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eVolume Forecastingu003c/bu003e:u0026nbsp; Anticipate and strategize with Clients to prepare and establish business trends month over month.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eBudget Planning:u003c/bu003eu0026nbsp; Assist Director with budget planning, cost estimating, accruals and expense projection.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eService Excellence:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient and Customer Experienceu003c/bu003e:u0026nbsp; Responsible for overall Client experience and collaboration throughout Cartus organization to ensure Customer satisfaction.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eOperations Team Support / Driving Operational Excellenceu003c/bu003e:u0026nbsp; Collaborate and support operational initiatives; participate in process improvement and training on Client procedures/programs/culture.u0026nbsp; Respond timely to requests requiring client interaction.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSupport Team Collaborationu003c/bu003e:u0026nbsp; Collaborate and support internal department initiatives, participate in process improvements and training on Client programs/culture.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eManaging Client Expectationsu003c/bu003e:u0026nbsp; Ensure the Client has a clear understanding of how their contracted services align to their program administration objectives.u0026nbsp; Review and agree on service delivery expectations.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSupplier Managementu003c/bu003e:u0026nbsp; Act as Client advocate with network suppliers by effectively communicating the Client’s philosophy and needs with regard to relocation policies and culture.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eService Experienceu003c/bu003e:u0026nbsp; Client Survey: Responsible for achieving metrics in satisfaction results and survey return rate.u0026nbsp; Responsible for putting together action plans to respond to feedback provided on Client surveys. Periodically pulse Clients on satisfaction throughout the year.u0026nbsp; Customer Surveys: Educate operations on Client culture and service requirements.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eOrganizational Contribution:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eInternal Projects:u003c/bu003eu0026nbsp; Participate in internal initiatives and support company objectives when identifying key opportunities for changes.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eMentoringu003c/bu003e:u003cbu003eu0026nbsp; u003c/bu003eAct as mentor to colleagues interested in career growth and development.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:13px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSubject Matter Expertise:u0026nbsp; u003c/bu003eAct as department liaison, as appropriate, to ensure effective communication and process/product education.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cdiv style=\page-break-after: always\\u003eu003cspan style=\display: none;\\u003eu0026nbsp;u003c/spanu003eu003c/divu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eu003cuu003ePosition Qualifications:u003c/uu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003e3-5 years related business experience in Account Management in domestic and/or international assignment management, relocation, real estate or service industry.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eBachelor’s degree or equivalent experience required.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eAble to work independently, using self-initiative to accomplish Client requests.u0026nbsp; Must be resourceful and possess strong interpersonal skills.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003ePresentation skills highly desirable.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eDemonstrated relationship management skills required; sales experience a plus.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eAvailable to travel, as needed.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eu003cuu003eKey Dimensions:u003c/uu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eDemonstrated experience in a service environmentu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eStrong Communicatoru003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eAccount Management experience - managing multiple accountsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eLeadershipu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eCollaborationu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eRelationship Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eFinancial savvy and analysisu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eInfluencing and Negotiation skillsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eCultural sensitivityu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eJudgement and Decision makingu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eProject managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003e#LI-NW1u003cbru003e#LI-Remoteu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:11890BR},jobLocation:{address:{addressCountry:USA,addressLocality:Danbury,addressRegion:CT,postalCode:6810,streetAddress:\,@type:PostalAddress},@type:Place},title:Manager, Account Management - Remote,@type:JobPosting,validThrough:2022-12-13T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false,ShowSimilarJobs:false,SkillsFields:null} capture-escaped-parsed-value=preloadResponse />

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