Strategic Account Manager Immigration US

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Strategic Account Manager - Immigration
Job Description
Mitratech is a proven global technology partner for corporate legal, immigration, human resource, and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in.
Our team is changing the face of legal, immigration, compliance, and operational risk. Today, our products run over 2800 corporations of all sizes across the globe, representing six of the Fortune 10, almost 40 percent of the Fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, collaborative, and committed.
This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customer’s operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech.
Essential Duties & Responsibilities:
Manage key client relationships with particular focus on building strong relationships, retaining current client revenue, and generating additional revenue in our Strategic Immigration Portfolio
Build strategic account plans that focus on mutual-success and customer value
Develop a strong pipeline and reach annual sales and revenue retention targets
Assist leadership in building and maintaining a retention and new revenue forecast
Develop an expert-level of knowledge for all Mitratech’s Software applications and modules
Conduct value-based, strategic presentations and lead product demonstrations
Handle customer calls and inquiries in a prompt and courteous manner as well as generate customer renewal, upsell, and cross-sell quotes
Work with other client-facing departments to ensure our clients have a world class and successful experience with all Mitratech’s solutions.
Keep up to date knowledge of the industry, as well as the competitive posture of the company
Requirements & Skills:
Bachelor's Degree; or equivalent experience
A minimum of 5 years of sales and/or account management experience in the Immigration Industry
Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
Capable of working independently with minimal supervision and a in a team environment
Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
Proficiency in all MS Office applications, with strong knowledge of PowerPoint preferred
Potential Travel - Up to 30%
We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

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