Client Solutions Manager

Profile

About Brightcove:
Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video has the power to inform, inspire, challenge, amuse, and connect. And we’re here for it.
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen. Our customers are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration.
Team Overview:
Brightcove Global Services (BGS) partners, designs, and builds highly scalable and complex video solutions on our platform for some of the best-known companies in the world and we're expanding. If you have Media or Enterprise technical solutions experience, business acumen, strong organizational skills, a passion for client success, a passion for online video, a keen sense of creativity to work with our clients to build incredible video experiences, we'd love to talk.
Position Overview: Services Engagement Manager
The Client Solutions Manager is part of the Client Solutions Team within BGS. This role provides support to the Senior Client Solutions Managers as well as to our Sales team in their effort to sale Brightcove Services.
Job Responsibilities:
Supports the global Client Solutions team with assignments, proposals and administrative activities related to Services engagements
Oversees the management and renewals of annual retainers and services contracts
Partners with Sales team on delivery of SOWs for “productized” service offerings and repeatable solutions
Engage with customers and prospects related to Services projects, proposals and related activities
Transition new projects from the Sales process to the BGS Delivery team to ensure seamless customer engagement
Interfaces with BGS Operations team and Sales Operations on reporting and KPI tracking
Qualifications/Experience:
5 years of experience in client management, sales operations, and/or solution selling in a technical services environment
3 years working directly with strategic customers and can articulate proposals that address the customer’s business needs
Willingness to build positive and productive relationships with customers and being responsible for overall client success in a measured manner.
Willingness to liaise with cross-functional teams (Product/Legal/Finance) to ensure client needs are fulfilled effectively.
Undergraduate Degree in Business Management or related area, or equivalent experience required.
Previous experience in OTT (AVOD/SVOD/TVE) service design, development or delivery (not required but helpful).
Experience with tools such as SFDC, Kimble, Jira and Gsuite are strongly desired.
Strong presentation and writing skills
Loves to work in a fast-paced, fun, and rewarding environment
Working at Brightcove:
As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive compensation, stock options, 401k matching, and tuition reimbursement, as well as unlimited PTO - and we expect you to use it!
We are currently all working remotely due to Covid-19 and, while we plan to return to an in-office experience, this position is being offered as a fully remote role. While you won’t get to experience the in-office culture, you will feel it remotely and be able to participate actively. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!
If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Please note that while this job description is an accurate description of the role, it is also subject to change during the course of this search.
Send us your resume if you are interested and want to learn more!

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