Manager Dual Role Account Management u0026 Operations

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Manager Dual Role (Account Management u0026 Operations),VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eBetter Homes and Gardens® Real Estateu003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eCentury 21®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eColdwell Banker®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eColdwell Banker Commercial®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eCorcoran®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eERA®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eSothebyu0027s International Realty®u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eForbes 2020 Best Employers for Diversity.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003cspan style=color:#000000;\u003eRecognized on the 2020 Human Rights Campaign u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003eCorporate Equality Index u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003cspan style=color:#000000;\u003eFirst residential real estate company to endorse theu0026nbsp;u003c/spanu003eu003ca href=****Act target=_blank\u003eu003cspan style=color:#000000;\u003eEquality Actu003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003eu0026nbsp;and fully supportu0026nbsp;u003c/spanu003eu003ca href=****1447 target=_blank\u003eu003cspan style=color:#000000;\u003e H.R. 1447u003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cspan style=color:#000000;\u003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu0026nbsp;u003c/pu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003cspan style=color:#000000;\u003eCartus is theu0026nbsp;u003c/spanu003eu003ca href=****target=_blank\u003eu003cspan style=color:#000000;\u003etrusted industry leaderu003c/spanu003eu003c/au003eu003cspan style=color:#000000;\u003e, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more thanu0026nbsp;4 million moves and a diverse client base.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu0026nbsp;u003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Connecticut ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Danbury,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Cartus,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3130,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:11597BR,Title:Manager Dual Role (Account Management u0026 Operations),JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#}#N##consent_blackbar{#N# display: block;#N# position: fixed;#N# bottom: 0;#N# z-index: 999999;#N# opacity: 1; 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Operations) u003c/spanu003eu003cbru003eu003cbru003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cbu003eSUMMARY:u003c/bu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=\line-height:normal\\u003eStrategic individual with overall responsibility for a portfolio of Client accounts, who works closely with the Director in managing the client relationship to ensure Cartus success and profitability.u0026nbsp; Manager serves as catalyst to drive profitable growth for Cartus and to monitor and manage processes to meet Client and Cartus/Corporate strategies.u0026nbsp; In this role, you will oversee the operations team(s) and collaborate closely with all support groups to insure seamless delivery to Clients and Customers. u003c/spanu003eu003cbru003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cbu003eRESPONSIBILITIES:u003c/bu003eu003c/spanu003eu003cbru003eu003cbru003eu003cuu003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Strategyu003c/bu003eu003c/spanu003eu003c/uu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eProposalsu003c/bu003e: Develop and conduct presentations for current clients in RFP alone or in partnership with Director or VP as required.u0026nbsp; Participate in prospect best and finals liaise with sales team as requiredu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eContract Negotiationsu003c/bu003e:u0026nbsp; In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms for key engagements.u0026nbsp; Responsible for providing business case to director to review with Cartus Leadership on low margin pricingu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eImplementations:u0026nbsp; u003c/bu003eParticipate and lead strategic and program discussions with Client during implementation meetings, partner with all support teamsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSetting Goals:u0026nbsp; u003c/bu003eIn conjunction with the Director, develop/implement account specific plans and strategies to achieve service, revenue, and profit goals. Develop, track and measure on Client SLA performance statistics, service results, dashboards and metricsu0026nbsp; u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Policyu003c/bu003e:u0026nbsp; Responsible for all aspects of policy, both through audit and team training, ensuring the business understands the Client program. Provides coaching and support to operations for Client policy managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSOS/Cross Selling:u0026nbsp; u003c/bu003eHave a thorough understanding of the Client contract and selling opportunities of Cartus products/services to generate increased revenueu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Reviews: u003c/bu003eSchedules and creates platform to review program annually or as needed, strategizes with Director or key stakeholders on insights and goals for the review.u0026nbsp; Ensures the review addresses concepts from previous meetings/reviews or drives new opportunity u0026nbsp;u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Projectsu003c/bu003e: Manage or support Client specific projects. u0026nbsp;Responsible for monitoring performance and ensuring team time and effort is progressing to meet established deadlines u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient Satisfactionu003c/bu003e:u0026nbsp; Monitor performance and actions of Cartus in meeting Client specific targets and Cartus Leadership goals.u0026nbsp; Ensure Cartus is tracking and reporting on SLAs and service recovery strategiesu0026nbsp;u0026nbsp; u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbru003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cuu003eu003cspan style=\line-height:normal\\u003eu003cbu003eService Excellenceu003c/bu003eu003c/spanu003eu003c/uu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eClient and Customer Experienceu003c/bu003e:u0026nbsp; Responsible for overall Client experience and collaboration throughout Cartus organization to ensure Customer satisfactionu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eOperations Team Support / Driving Operational Excellenceu003c/bu003e:u0026nbsp; Collaborate and support operational initiatives; participate in process improvement and training on Client procedures/programs/culture.u0026nbsp; Respond timely to requests requiring client interactionu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSupport Team Collaborationu003c/bu003e:u0026nbsp; Collaborate and support internal department initiatives, participate in process improvements and training on Client programs/cultureu0026nbsp; u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eManaging Client Expectationsu003c/bu003e:u0026nbsp; Ensure the Client has a clear understanding of how their contracted services align to their program administration objectives.u0026nbsp; Review and agree on service delivery expectationsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eSupplier Managementu003c/bu003e:u0026nbsp; Act as Client advocate with network suppliers by effectively communicating the Client’s philosophy and needs with regard to relocation policies and cultureu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eService Experienceu003c/bu003e:u0026nbsp; Client Survey: Responsible for achieving metrics in satisfaction results and survey return rate.u0026nbsp; Responsible for putting together action plans to respond to feedback provided on Client surveys. Periodically pulse Clients on satisfaction throughout the year.u0026nbsp; Customer Surveys: Educate operations on Client culture and service requirementsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cbu003eu003cuu003eOperational Managementu003c/uu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eManage a team of Danbury based (WFH) IAC’s, as well as a team that sits onsite with the clientu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eContinuously develop overall team performance, effectively utilizing team resources and implementing improvementsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003ePlan and implement strategy and the related productivity tools to optimize the effective utilization of available resourcesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eEvaluate the efficiency of operational process, procedure and service strategies and implement process re-engineering as appropriateu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eEnsure quality customer service by establishing and implementing policies and procedures; resolving customer complaints and service issues, act as the senior point of escalation for issue resolutionu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eIndividual development planning: assess strengths and developmental needs of employees and provide timely, clear and objective training and coachingu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cuu003eu003cspan style=\line-height:normal\\u003eu003cbu003ePOSITION QUALIFICATIONSu003c/bu003eu003c/spanu003eu003c/uu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cli style=\margin-top:8px; margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003e3-5 years related business experience in Account Management in domestic and/or international assignment management, relocation, real estate or service industryu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eBachelor’s degree or equivalent experience requiredu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003ePresentation skills highly desirableu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eAble to work independently, using self-initiative to accomplish Client requests.u0026nbsp; Must be resourceful and possess strong interpersonal skillsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eDemonstrated relationship management skills required; sales experience a plusu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eExperience in full International Assignment Management including International tax, compensation and expatriate program outsourcing is a plusu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\color:#000000;\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eAvailable to travel, as neededu003cbru003eu003cbru003eu003cbru003e#LI-LK1u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:11597BR},jobLocation:{address:{addressCountry:USA,addressLocality:Danbury,addressRegion:CT,postalCode:6810,streetAddress:\,@type:PostalAddress},@type:Place},title:Manager Dual Role (Account Management u0026 Operations),@type:JobPosting,validThrough:2022-11-08T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false,ShowSimilarJobs:false,SkillsFields:null} capture-escaped-parsed-value=preloadResponse />

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