Unit Manager Sales Center

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In support of Site Manager, supervises and develops a team of Licensed Sales Territory Representatives. Acts as a liaison to key internal and external stakeholders to drive organizational key performance indicators as directed by the Site Manager. Conducts regular sales meetings with team to increase product and market knowledge and share best practices.
Responsibilities:
Implements performance standards, new business and retention goals, and quality reporting objectives for assigned teams. Supervises Territory Representatives to ensure Sales targets are met, quality book of business is written and quality control processes are in place. Plans and implements corrective actions to improve results as needed.
Analyzes team data to establish progress towards goals and identify potential obstacles. Prepares, analyzes and makes recommendations based upon data from production and productivity reports.
Implements policies, procedures, and practices related to the Licensed Sales Center; implements new and revised departmental and corporate policies and procedures. 
Implements Licensed Sales campaigns in conjunction with independent agent partners. Identifies workflow and systems requirements in support of operational goals and objectives. 
Develops and maintains a strong working relationship with all sales center staff to ensure clients and agents are serviced properly and efficiently.  Utilizes Aspect phone features to monitor calls and provide coaching feedback to Territory Reps.
Reviews underwriting recommendations from Territory Representatives utilizing underwriting rules and guidelines in order to bind coverage.  Authorizes exceptions to guidelines as warranted.
Investigates and responds to customer complaints generated from unit.
Oversees hiring process for Territory Representatives; has full responsibility for recruiting, retaining and developing representatives; ensures staffing plans are in alignment with site and organizational workforce plans.
Performs other duties as assigned.  
Bachelor's degree in a business-related field or equivalent experience plus a minimum of 2 years of directly related work experience is required.
Must have a strong knowledge of a variety of Liberty Mutual Agency Corporation insurance products, plans, and programs.
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
Ability to handle confidential and proprietary information is critical.
Proficiency with computers is mandatory.
Position requires a valid resident insurance license and non-resident licenses in all states Safeco Licensed Sales operates.
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.  
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:  ****We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:  ****Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

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