Sales Business Analyst Hybrid Environment

Profile

FreshBooks has a big vision. We launched in 2003, but we’re just getting started and there’s a lot left to do. We're a high performing team working towards a common goal: reshaping the world for small business owners and their teams. Known for extraordinary customer experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries.
The Opportunity
You will be a key member of the Sales Operations team and will support FreshBooks’s rapid growth by working with cross functional teams to drive and enhance the sales process. The ideal candidate is a passionate self-starter who can structure, analyze, and highlight data to increase the efficiency of the sales process and enable a growing sales team. The role requires strong analytical skills with experience analyzing data and surfacing insights.
What You’ll Do:
Use a data driven approach to draw out business insights on sales key performance indicators and metrics.
Deliver insights and recommendations to Sales leadership for areas to improve sales efficiency
Serve as a sales data, metrics, and analytics subject matter expert from the top of the lead funnel and throughout the sales opportunity funnel
Create a repeatable reporting process for sales metrics at the team and rep level
Develop and monitor reports and dashboards and create ad hoc reports to help answer business questions
Identify opportunities for automation of existing manual data/reporting processes
Prepare weekly and monthly reports to support various business partners
Support Sales Operations Leadership in a variety of analytical and process related tasks
Collaborate with teams cross-functionally to drive operational excellence and continuous improvement
Work with leadership to ensure programs and sales process align with our priorities and outcomes
Support annual sales planning process and strategic initiatives through capacity planning, productivity review, and territory development
What You’ll Bring:
Two or more years of experience working in an Analyst role supporting Sales or Marketing teams
Experience working in a B2B SaaS environment
Strong CRM experience, Salesforce preferred.
Experience using SQL queries to pull complex data requests
Experience with Business intelligence (BI) Tools, Looker preferred
Excellent verbal and written communication skills with the ability to document and communicate with internal stakeholders
High attention to detail and organizational skills with ability to prioritize effectively
Comfortable working in a fast paced, hyper growth environment with changing priorities.
What we can promise you:
We follow user-centered design in everything we do, and you’ll be spending your first 3 weeks on our support team, just getting to know our customers.
An incredible growth opportunity; this is an opportunity to help us scale the impact of insight across our organization.
Commitment and belief in data analysis; this is an opportunity to contribute to an operation where data and research matter more than opinions.
A great work experience. Competitive benefits and employee perks, plenty of fun and work, and team members who take pride in their work without ego, all in one of the most unique work cultures out there.
Why Join Us:
We're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to small and medium businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be.
Apply Now
Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!
FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please **** and/or ****

Company info

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