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Job Details

Account Manager

Location
Lancaster, SC, United States

Posted on
Dec 14, 2022

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Profile

Description

The Account Manager is responsible for maintaining strong client relationships and identifying opportunities to increase Enclara's 'share of customer.' The Account Manager works to ensure that Enclara Pharmacia's clients continue to receive quality and value from their relationships with Enclara Pharmacia through a focus on: satisfaction, cost containment, profitability and communication of extended service offerings. The Account Manager works in conjunction with the Clinical Manager to ensure the appropriate hospice leadership receives and understands utilization recommendations.

Responsibilities


Maintain strong business relationships with hospice clients.
Execute Enclara Pharmacia Value proposition by exhibiting consistent pull-through of Brand strategy.
As the face of Enclara Pharmacia, ensure that all stakeholders are aligned to the needs of the customer.
Engage and utilize Clinical Managers to ensure utilization of the most appropriate medications for optimal patient care and cost control.
Interact with multiple levels within the hospice organization. Ensure they attend and participate in reviews, etc.
Establish and maintain Quarterly Business/Service Review scheduling and documentation. Will require travel for onsite visits.
Maintain SalesForce account records; includes new addresses, contacts, interaction, meetings, etc., document all client interactions.
Timely communication of hospice changes to the appropriate departments within Enclara Pharmacia (Billing, Operations, etc).
Facilitate proper resolution of customer issues/challenges with other departments (Customer Service, Billing, Operations, Neighborhood Connections, etc).
Facilitate/communicate documentation of a client service plan when needed.
Engage Implementation team for new site implementations and post 'go-live' training/implementations, if needed.

Coordinate interface activities with Interface team, understand 8358 report and interface workflow.
Engage the Sales team when opportunities are uncovered to add existing patients as a result of acquisitions, joint ventures, etc.
Host or coordinate education sessions with clients. May include onsite sessions.
Participate in targeted marketing activities and local state conferences as requested.
Maintain current knowledge and compliance with industry regulatory requirements, policies and procedures.
Ability to use SalesForce, ZixMail, WebEx, and Microsoft suite including Power Point and Excel.


Required Qualifications


Must reside in one of the following states: Pennsylvania, Connecticut, Delaware, Florida, Georgia, Maryland, Massachusetts, New Jersey, New York, North Carolina, South Carolina or Vermont.
Bachelor's degree
3 or more years of experience in sales, marketing, or related field
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
Knowledge of Microsoft Office Products to include: Word, Excel, and PowerPoint
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Prior experience in the health solutions or financial industries
Knowledge of Microsoft Publisher


Additional Information

COVID 19 Vaccination:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

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